Summary:
The Foundation for a Healthy St. Petersburg (the Foundation) has a bold mission to end differences in health due to social or structural disadvantages to improve population health. To be effective in this mission, the Foundation’s internal operations must be efficient, sophisticated and nimble. The internal role of the Finance Associate is crucial to ensuring such efficacy so that the Foundation’s external impact can be maximized to its greatest potential.
The Technology Manager is responsible for developing and implementing technology strategy, overseeing technology infrastructure, and supporting technology needs of staff and of the Foundation’s programs. This position is responsible for software selection, configuration, and optimization. In addition, the Technology Manager is responsible for the installation and maintenance of new hardware or software and/or the management of external vendors who perform these functions. This position will also monitor system performance and troubleshoot issues, and ensure the security and efficiency of the Foundation’s IT infrastructure. The successful candidate for this position will be a hands-on self-starter attracted to the role primarily because of his/her belief in the Foundation’s mission and purpose. Additionally, he/she derives satisfaction in being part of a team that will contribute to the Foundation’s growth by delivering technology solutions, supporting internal and external stakeholders, and constantly looking for opportunities for improvement.
We seek candidates who are professional in demeanor, have modeled adaptivity and comfort with change and who relish working and serving with others. This individual will under-promise and consistently over-deliver at a very high level of quality. Confidentiality is critical in this role: no confidential information acquired through the access of this employment may be shared without permission to any external or internal person(s).
Core Responsibilities
- Technology strategy: develop and implement the Foundation’s technology strategy,
taking into consideration costs, available resources, Foundation needs, and
internal controls.
- Technology infrastructure:
o In partnership with our outsourced tech services provider, deploy hardware, tech support, data servers, data backup, email, shared files, and data security/risk management.
o Ensure that the IT infrastructure supports the execution of the Foundation’s strategic direction and Mission, Vision, and Values.
- Business analysis: Work with stakeholders to identify and document business requirements for technology needs. Stakeholders may include policy, research, evaluation, communications, community investment, logistics, leadership, and administration teams.
- Prioritization and Deployment: Coordinate technology prioritization process and oversee timely deployment of prioritized technology solutions.
- · Product management: Serve as the lead product manager for any software in use by the Foundation. Coordinate involvement of subject matter experts as needed.
- Vendor management: Manage relationships with technology services, hardware, and software vendors. Negotiate costs, clearly communicate expectations, coordinate work, and hold vendors accountable for outcomes.
- Budget management: manage technology budget for the Foundation, including but not limited to hardware, software, and outsourced tech support services.
- Software configuration: Create and maintain workflow systems in Smartsheet or other tools.
- Reporting:
o Provide Data / Dashboard reporting support for all departments and present data reports to key stakeholders.
o Develop, design, and generate performance reports for taking highly complex information and producing user-friendly reports.
- Quality Assurance:
o Perform quality assurance on reports to ensure data integrity and consistency to include checking and cleaning Blackbaud CRM (Raiser’s Edge) system records on a regular basis.
o Ensure Event tracking system data is up to date.
- Customer Service and Training
o Provide effective customer service by being courteous, polite and friendly at all times.
o Participate in departmental programs that promote and deliver exceptional customer service.
o Train staff or coordinate training for staff on new technologies.
Qualifications/Skills:
ü Bachelor’s degree in Computer Science, Engineering or equivalent work experience.
ü Experience with databases and networks
ü Experience as a system or network administrator
ü Familiarity with various operating systems and platforms
ü Experience developing and maintaining business reports
ü Knowledge and experience with statistical analysis a plus
ü Experience with basic help desk support
ü Knowledge and understating of database theory, practice and structure
ü Knowledge and experience in the development of Business Intelligence and reporting solutions
ü Software Proficiency:
o Required: Microsoft Office suite of applications
o Strongly Preferred: Smartsheet, CRM systems
o Preferred: Blackbaud Raiser’s Edge, Sharepoint
o A Plus: Fluxx grants management software, Expensify, Intacct financial management
ü Proven ability to work independently as well as in a collaborative team environment.
ü Strong communication and interpersonal skills, in English.
ü Ability to adapt quickly to a changing environment. Possesses strong critical thinking skills with an ability to find new ways of solving old problems.
ü Able to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
ü Ability to multi-task and exercise strong time management skills.
ü Ability to adapt to changing deadlines.
ü Ability to develop good working relationships with internal and external constituents.
ü Ability to work a flexible schedule that may include evenings and weekends.