Boutique real estate law firm and title company, located in downtown Orlando, is seeking a hardworking and experienced client liaison for our fast-paced Orlando office. The ideal candidate is a self-starter and team player who is dedicated to providing exceptional customer service.
Office Hours are M-F 8:30am-5:30pm
Responsibilities:
- Answer, screen and forward incoming phone calls for multi-line phone system for both law firm and title company
- Greet, welcome and attend to clients / visitors as soon as they arrive at the office
- Provide basic and accurate information in-person and via phone/email
- Ensure reception area and conference rooms are tidy and presentable, with all necessary stationery and materials
- Maintain calendars and schedule consultations, closings and meetings
- Open files for new matters/contracts and send out client intake for processing for all attorneys and title closers
- Gather pertinent file information and make follow-up calls to clients, buyers, sellers, their agents, etc. as necessary
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Perform other clerical receptionist duties such as scanning, photocopying, faxing and filing documents
- Receive and log escrow deposits / check payments
- Order payoffs, estoppel letters, surveys and any other requirements to clear title
- Assist with drafting, sending and logging of engagement letters as needed
- Other duties and special projects as assigned
Qualifications:
- Minimum of 2 years of prior front desk, legal assistant or title experience required
- Professional attitude and appearance
- Exceptional customer service skills and professional phone manner
- Able to multi-task, prioritize and work well under pressure while remaining detail-oriented and organized
- Solid written and verbal communication skills and interpersonal skills
- Computer proficient especially with Microsoft Word, Excel and Outlook
- Experience using closing software such as Closer’s Choice or Qualia a plus
- Bilingual (English/Spanish) is a plus
Office hours are Monday-Friday from 8:30am-5:30pm