Wavelynx Technologies is a leader in the security industry, specializing in the design and manufacturing of cutting-edge electronics for credentialing and access control. We are currently seeking a Customer Account Representative to join our team. In this role, you will work with customers to address inquiries, promote Wavelynx products and services, cross-sell/upsell, place orders, invoice customers, follow up on past-due invoices, and resolve issues.
Our ideal candidate has a positive outlook and enjoys engaging with customers to solve their business problems. An interest in learning about the security industry and Wavelynx products and services will make the successful candidate a great match for this position. High attention to detail, follow-through, and accuracy are required. This role reports to the Sales Operations Manager.
This position works Monday through Friday, 100% onsite at our facilities in Broomfield, CO.
Responsibilities:
- The Customer Account Representative will respond to customer inquiries through telephone or e-mail, problem-solve with customers, and enter data into the CRM.
- Serve as the initial point of contact for inquiries and feedback from customers and engage appropriate Wavelynx personnel to respond/solve/leverage the communications from the customers.
- Receive all customer account purchase orders (POs) and accurately enter them into appropriate systems.
- Provide estimated ship dates to customers.
- Proactively inform customers of delays in shipments.
- Work with customers on returned material, credits, and invoicing.
- Follow up on past-due invoice amounts.
- Work with the sales representatives on annual business reviews.
- Provide quotes and general communications.
- Ensure all tasks are conducted accurately and in a customer-first manner consistent with corporate policies.
- Learn about Wavelynx products and services to articulate the value proposition accurately, suggest new products or solutions, and make recommendations.
Requirements:
- A bachelor’s degree is preferred or equivalent work experience.
- Minimum of 4 years of customer service in a B2B selling environment, preferably in security or access control industries.
- Bilingual Spanish and English preferred.
- At least two years of experience with a CRM system is required.
- Previous experience with QuickBooks or other accounting systems is highly desirable.
- Experience with Google Workspace or Microsoft Office Suite is required.
- Strong attention to detail and accuracy is required.
- Strong written and oral communication skills with the ability to effectively communicate with customers.
- Ability to organize and prioritize various tasks/projects and work independently as well as collaboratively.
- Ability to maintain positive customer interactions throughout the customer experience.
- Ability to understand unique product features and functionality and understand high-level technical customer requirements needed.
Salary and Benefits:
- The salary range for this position is offered at $55,000-$60,000 per year, depending on experience.
- Medical, dental, and vision insurance options, including an HSA-eligible healthcare plan.
- 401k and Roth retirement options with a company match.
- Holidays, sick leave, and flexible paid time off.
- Office perks, such as snacks, company-sponsored BBQs and celebrations, swag, and much more.
- Opportunities for career growth and advancement.
- Team of One - We operate as one team, all working towards the same goal to build the best solutions for our customers.
Join our team of talented professionals and contribute to the success of our industry-leading solutions.