The MRKT is a multicultural marketing and communications agency based in Los Angeles connecting brands to cultures that breathe life into them. Our agency specializes in reaching African American and Latinx consumers and executes campaigns with both a national and local footprint, all infused with cultural resonance, across a number of disciplines including: PR, social media, influencer marketing, experiential, grassroots, and creative (print, digital, AV).

The Community Manager is an integral member of the social team and will work closely with Account Executives, Producers, Coordinators, and the Head of Strategy. With the execution of campaigns across multiple social platforms including Facebook/Instagram, Twitter, YouTube, etc. This role is highly collaborative and will work across the organization with multiple stakeholders to implement strategies for growth and success.

The Community Manager will be responsible for monitoring, listening to, and interacting with a growing and engaging online community. They will communicate with the internal social team, the client, and directly with the fans themselves. The candidate must have experience within African American or multicultural social media marketing, be driven, organized, detail oriented, and proactive in order to keep the team one step ahead in social trends and audience learnings.

An Ideal Candidate: 

  • Has experience engaging within the online African American and multicultural space (Facebook/Instagram, Twitter, etc.)
  • Has experience in participating in online conversations, especially when cultivating a relationship with an online community
  • Is in-tune with current events, trends, and related news to client properties
  • Can communicate effectively and directly with fans
  • Is highly-motivated, innovative, and results-oriented
  • Is comfortable in a fast-paced environment
  • Is comfortable speaking directly to the client
  • Has great attention to detail
  • Has strong sense of accountability
  • Has excellent communication skills – both internally and externally
  • Has a strategy mindset ready to provide suggested adjustments to the campaign
  • Is willing to work outside the bounds of a conventional 9-5 


KEY RESPONSIBILITIES

  • Engaging + responding to fans 1:1
  • Community listening
  • Communicating swiftly with the internal team on any relevant breaking news and ASAP requests
  • Documenting overall audience sentiment and reactions
  • Searching for related news and trends in real time / suggesting brand-appropriate ways to get involved in relevant conversations
  • Hiding, blocking, or diffusing the situation with trolls, if needed
  • Thinking and acting strategically, developing structured plans for posts according to community and fan findings
  • Attending client calls + internal calls when invited
  • Working as part of the social/digital team, insuring creative is on-brand and in-line with audience insights
  • Overseeing social posting to multiple platforms
  • Assisting with campaign reporting
  • Researching audience preferences and discover current trends
  • Staying up to date with changes in all social platforms, ensuring maximum effectiveness
  • Participating in brainstorms and creative ideas rooted in community management findings


REQUIREMENTS

  • Bachelor's degree in communications, marketing, public relations, or related field.
  • Proven work experience in social media
  • Experience with multicultural marketing preferred 
  • Experience with engaging fans regarding delicate subject matters (e.g., mental health)
  • Excellent organizational skills with the ability to manage multiple deadlines and projects concurrently
  • Ability to grasp future trends in digital technologies and act proactively
  • Excellent communication and multitasking skills
  • Ability to thrive in a fast-paced, deadline-driven environment
  • A team player with strong time management skills, and the ability to stay focused under pressure
  • Strong attention to detail and excellent follow-through
  • Proficiency in GSuite is expected
  • Previous experience as a community manager in brands or entertainment
  • Experience with Facebook, Instagram, and Twitter are a must with TikTok, YouTube, and other social communication platforms a plus

PLEASE NOTE: While this position is remote, the candidate must be comfortable with working hours based on 9:00 am - 6:00 pm Pacific Time.

The MRKT is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status.


 

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