Part-Time Guest Sales & Services Associate

Job Title: Part-Time Guest Sales & Services Associate

Reports To: Guest Sales & Services Manager

Located in downtown Phoenix, Arizona Science Center features more than 300 hands-on exhibits, a state-of-the-art planetarium, a five-story giant-screen theater, live demonstrations, traveling exhibitions, and exciting science programs. The Center offers programs for all ages, including Science on Wheels, CAMP INNOVATION, Teen programs, Professional Development, and Adults’ Night Out: Science with a Twist. Whether onsite or at your location–get ready to embark on a hands-on STEM learning journey you’ll never forget.

Arizona Science Center is an EEO/ADA Reasonable Accommodation Employer.

SUMMARY

The Guest Sales and Services (GSS) Associate provides exceptional front-line customer service to Science Center guests at the admission counter. The GSS Associate is the customer's first contact, whether welcoming guests and answering questions at the Help Desk, responding to emails, answering phone calls, or facilitating events, groups, and other attractions. The GSS Associate will also be the first source of general information to the Science Center guests regarding tickets, shows, and special events. The ideal candidate is professional, polite, energetic, and committed to delivering exceptional guest service.. If this sounds like you, you may be the perfect fit for our exceptional team!

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Maintain an outgoing and friendly demeanor when interacting with guests of all ages.
Find success working with/in a team.
Utilize all relevant sales techniques and tools at our Admissions Zone to drive profitable growth.
Share knowledge of all levels of membership Arizona Science Center has, and the benefits offered..
Confidently offer our guests all that ASC has to offer, and be able to enthusiastically explain all current attractions, including but not limited to:
- Current giant screen theater movies, planetarium shows, traveling exhibitions, daily demonstrations, Center-wide events, and all other Center galleries and offerings
Be accurate and prompt in handling financial admission transactions which include cash, checks, and credit card processing.
Respond to guest needs swiftly and effectively.
Work a flexible schedule that may include both weekday and weekend shifts.
Adapt to various roles as needed during shifts, including:
- Group Greeter, Admission Zone, Information Zone, Membership Zone, Help Desk, ScienceShop, SkyCycle, events staff, and other tasks as needed
Comfortably escalate issues through the appropriate channels to ensure a prompt and satisfactory resolution to the guest and the organization, when necessary.
Follow and improve upon customized steps of the sale.
Consistently work to an overall sales goal as directed by supervisor.
Perform all other tasks as required by the supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

EDUCATION and EXPERIENCE

At least one year of guest service and cash handling experience is preferred.

BENEFITS Include, but are not limited to:

Sick time
Professional Development Opportunities
Employee Assistance Program
401(k) retirement plan
Family membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)
Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.

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Are you 16 years of age or older?

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This is a part time position. Is this acceptable to you?

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This position pays $16.00 per hour. Is this acceptable to you?

Yes

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

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VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

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DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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