Title:           Volunteer Resource Center Intern (Fall)

Intern Manager:   Community Volunteer Manager 

Department:          Donor & Volunteer Experiences  

 

Core Values:         Passion - Dive in – Create enthusiasm and inspire others. 

  Authentic - Be Real – Keep it honest and set the example. 

  Collaboration - Live United – Work together and mobilize for change. 

  Empowerment - Own it – Be courageous and make it happen. 

 

Overall, Purpose of this Role: This unpaid internship opportunity is to provide on the job training to current college student(s) receiving college credit.  Interns will gain the necessary knowledge, skills and abilities in their field of study, while being mentored to help with learning and carrying out the assignments given. The VRC Intern will assist the VRC team with planning and coordinating annual volunteer events such as Thanksgiving Project, Week of Action, Share the Love, Alternative Spring Break, and Community Baby Shower. This also includes assisting with community and corporate volunteer opportunities and recruitment, planning and assisting with special projects. This position includes helping streamline the department’s procedures and processes through a service-learning project. 

 

Key Assignments:  

  • Identify a challenge in the Volunteer Resource Center’s structure, recruitment, training, evaluation, retention, and/or risk management and create a plan that provides recommendations and best practices. 

  • Serve in a lead role at in person corporate/community volunteer events by guiding volunteers through their assigned roles (minimum 3 events up to 15 events) 

  • Develop and maintain lists of volunteer organizations and community contacts via SharePoint 

  • Recommend and create at least 2 standard operating procedures to help streamline processes for volunteer events  

  • Help manage volunteer outreach and write volunteer opportunities via HFUW’s volunteer management database 

  • Maintain filing and record-keeping systems to ensure proper and timely handling of all volunteer related correspondence, documents, and materials 

  • Ensure VRC inventory is up to date and HFUW staff members are utilizing the checkout/check in process correctly.  

  • Assist with data entry and ensure data quality of volunteer statistics 

  • Direct individuals inquiring about general volunteer opportunities in the community, including the HFUW volunteer website 

  • Help with VRC event preparation including packing, set up, and breakdown  

  • Take pictures and videos of volunteer events to share with Marketing 

  • Perform other duties as assigned 

 

 

Functional Competencies/Accountabilities: 

Attributes & Behaviors: 

  • Mission Focused: Create real social change that leads to better lives and healthier communities. 

 

  • Relationship-Oriented: Cultivate and manage relationships toward a common goal. 

 

  • Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.  

 

  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

 

  • Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.   

 

 

Education & Experience: 

  • Active student working toward a degree in a related field (non-profit management, public administration or other relevant major) 

 

Qualifications: 

  • Customer service-related experience preferred, must exhibit passion for/interest in non-profit related work. 

  • Excellent listening and oral communication 

  • Must be able to take initiative and work inter-dependently 

  • Must work well in a team environment 

  • Computer proficiency and a working knowledge of various computer software such as Microsoft Word, Excel, PowerPoint, and Teams.  

 

Time Commitment Demands: 

  • 15-20 hours per week (more available if required by internship program) 

  • Available days Monday-Friday, 9:00am-4:00pm (exact shift will vary based on student schedule) 

  • While the majority of time will be in a regular work day schedule, nights and weekends will occur. Total time over the week will be adjusted based on the event schedule. 

  • Internship is hybrid with regular onsite presence during events as needed. 

 

 

Physical Demands: 

Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 25 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.  Demands also involve protracted concentration.  Reliable transportation is required. Job involves frequent interactions with internal and external customers, and routinely intense public contact.  

 

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