Job Title                          Case Manager, Orlando Health Pathways

Reporting To:                   Manager, Orlando Health Pathways

Department:                    Strategic Impact & Community Engagement

FLSA:                               Non-Exempt

Strategic Imperative:      Provide a rewarding and inspiring experience to every donor and volunteer with every interaction.


 Core Values:                     Passion:                  Dive in – Create enthusiasm and inspire others.

                                           Authentic:               Be Real – Keep it honest and set the example.

                                          Collaboration:          Live United – Work together and mobilize for change.

                                          Empowerment:        Own it – Be courageous and make it happen.


 OVERALL PURPOSE OF THIS ROLE:


Under the supervision of the Manager, Orlando Health Pathways provide coaching and case management to help promote financial stability among eligible team members at Central Florida healthcare facilities including connecting clients to resources and services that address the multitude of barriers that keep households from becoming financially stable. 


 KEY ACCOUNTABILITIES:

·        Provide coaching and direct case management services to include screening referrals for team members in need of one-time assistance; assessing for eligible services, and developing and implementing financial education/literacy trainings, activities and other related services as required.   

·        Coordinate the development of an individualized case plan that addresses barriers, goals, and responsibilities; monitors its implementation through participation in team meetings, interaction of team members, and direct contact with client.

·        Maintain accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using appropriate case management forms (electronic and physical records). 

·        Complete referrals for services in the community and coordinates access to those services. 

·        Monitor clients’ progress in implementing a case plan, and counseling in formal and informal sessions to successfully complete the case plan.

·        Assist the Manager, Orlando Health Pathways with data collection related to program outcomes.

·        Conduct outreach activities such as tabling events, presentations and facility rounds to encourage team member participation.  

·        Perform other duties as assigned.


FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES

·        Mission Focused: Create real social change that leads to better lives and healthier communities.

·        Relationship-Oriented: Cultivate and manage relationships toward a common goal.

·        Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.

·        Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

·        Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network. 


EDUCATION AND EXPERIENCE:

·        Associate’s degree or equivalent experience required.  Degree in social work preferred. 

·        A minimum of 2 years’ experience in case management or social services required in lieu of degree. 

·        Prior nonprofit experience preferred.

·        Multilingual preferred.

·        Must be able to work some weekend and evening hours.    

·        Work requires excellent reading, writing and proofreading skills.  Must be able to edit, complete and assemble reports.

·        Must be able to prioritize heavy workload in fast-paced environment.

·        Must be able to maintain confidentiality.

·        Strong existing computer skills with Microsoft Office products including Word, Excel, Outlook, PowerPoint, as well as general Internet and electronic communications.

WORK LOCATIONS:

This position will require working at multiple healthcare facilities located in Longwood, Lake Mary and Dr. Phillips area.


PHYSICAL DEMANDS:

Physical demands include sitting for extended periods of time, possible bending and lifting approximately 25 pounds; regularly using the telephone and standard office equipment such as computers, copiers and fax machine, regularly moving between floors.  Reliable transportation required.  Job involves frequent and routinely intense public contact and protracted concentration.

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