Job Title                               Case Manager, Emergency Assistance Programs

Reporting To:                     Emergency Assistance Programs Manager

Department:                      Strategic Impact & Community Engagement

FLSA:                                     Non-Exempt

Strategic Imperative:     Provide a rewarding and inspiring experience to every donor and volunteer with every interaction.

Core Values:                      Passion:                       Dive in – Create enthusiasm and inspire others.

                                                Authentic:                   Be Real – Keep it honest and set the example.

                                                Collaboration:           Live United – Work together and mobilize for change.

                                                Empowerment:        Own it – Be courageous and make it happen.

 

OVERALL PURPOSE OF THIS ROLE:

Under the supervision of the Emergency Assistance Programs Manager, help promote financial stability by providing emergency financial assistance case management to Central Florida households.  The case manager will work directly with clients and vendors to assist with Heart of Florida United Way’s emergency assistance programs. 

 

KEY ACCOUNTABILITIES:

·         Monitor and download client applications and review for accuracy and completeness.

·         Communicate with vendors and clients as needed to process applications for assistance.

·         Maintain accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using required case management forms and electronic records.

·         Complete required documentation to issue payment to vendors directly. 

·         Assist with data collection and creating reports for internal and external stakeholders. 

·         Provide direct case management services to include screening referrals for clients in need of one-time assistance; assessing clients for eligible services, and developing and implementing trainings, activities and other related services for clients as required.   

·         Complete referrals for services in the community and coordinates access to those services. 

·         Provide administrative and processing support for the Emergency Food & Shelter Program (EFSP), to include processing, entering data in the EFSP website as necessary, and providing support to the EFSP Local Board meetings (scheduling meetings, sending calendar invitations, managing attendance, preparing materials, and developing meeting minutes).

·         Perform other duties as assigned.

 

FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES: 

·         Mission Focused: Create real social change that leads to better lives and healthier communities.

·         Relationship-Oriented: Cultivate and manage relationships toward a common goal.

·         Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.

·         Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

·         Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network. 

 

EDUCATION AND EXPERIENCE:

·         Associate’s degree or equivalent required.  Bachelor’s degree in social work or a related field of study from an accredited college or university field preferred. 

·         Case management experience preferred; prior experience with social services preferred. 

·         Prior nonprofit experience preferred.

·         Multilingual preferred (Spanish and/ or Creole proficient)

·         Work requires excellent reading, writing and proofreading skills.  Must be able to edit, complete and assemble reports.

·         Must be able to prioritize heavy workload in fast-paced environment.

·         Must be able to maintain confidentiality.

·         Strong existing computer skills with Microsoft Office products including Word, Excel, Outlook, PowerPoint, as well as general Internet and electronic communications.

 

PHYSICAL DEMANDS:

Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.  Demands also involve protracted concentration.  Reliable transportation and valid driver’s license required as this position will travel throughout the Central Florida area. Job involves frequent and routinely intense public contact.

 

EMPLOYER’S RIGHTS:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification; is not intended to be an all-inclusive list of duties.  You may be required to perform other duties as assigned by your supervisor or management.  You will be evaluated in part based on your performance of the tasks listed in this job description.  Employees moving into this position work on a ninety (90) day introductory basis after assuming these responsibilities.

The employer has the right to revise this job description at any time.  The job description is not a contract for employment and either you or the employer may terminate at any time for any reason.