Job Title:              Case Manager, Employee Support Program

Reporting To:      Manager, Employee Support Program

Department:        Strategic Impact & Community Engagement

FLSA:                  Non-Exempt (Contract Funded Position)

This position is funded by a grant and is subject to grant renewal.

Core Values: Passion Dive in – Create enthusiasm and inspire others.

                     Authentic Be Real – Keep it honest and set the example.

                     Collaboration Live United Work together and mobilize for change.

                     Empowerment Own it – Be courageous and make it happen.

 

Overall Purpose of this Role: Under the supervision of the Manager, Employee Support Program provide case management to help promote financial stability among eligible team members at Central Florida healthcare facilities including connecting clients to resources and services that address the multitude of barriers that keep households from becoming financially stable.    

 

Key Accountabilities:

·        Provide direct case management services to include screening referrals for clients in need of one-time assistance; assessing clients for eligible services, and developing and implementing trainings, activities and other related services for clients as required.    

·        Coordinate the development of an individualized case plan that addresses barriers, goals, and responsibilities; monitors its implementation through participation in team meetings, interaction of team members, and direct contact with client.

·        Maintain accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using appropriate case management forms (electronic and physical records). 

·        Complete referrals for services in the community and coordinates access to those services. 

·        Monitor clients’ progress in implementing a case plan, and counseling in formal and informal sessions to successfully complete the case plan.

·        Assist the Manager, Employee Support Program with data collection related to program outcomes.

·        Perform other duties as assigned.

 

Functional Competencies/Accountabilities:

Attributes & Behaviors:

·        Mission Focused: Create real social change that leads to better lives and healthier communities.

 

·        Relationship-Oriented: cultivate and manage relationships toward a common goal.

 

·        Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.

 

·        Results-Driven: dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

 

·        Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.  

 

EDUCATION AND EXPERIENCE:

·        Associate’s degree or equivalent required.  Degree in social work preferred. 

·        Case management experience preferred; prior experience with social services preferred.  

·        Prior nonprofit experience preferred.

·        Multilingual preferred.

·        Must be able to work some weekend and evening hours.     

·        Work requires excellent reading, writing and proofreading skills.  Must be able to edit, complete and assemble reports.

·        Must be able to prioritize heavy workload in fast-paced environment.

·        Must be able to maintain confidentiality.

·        Strong existing computer skills with Microsoft Office products including Word, Excel, Outlook, PowerPoint, as well as general Internet and electronic communications.

 

WORK LOCATIONS:

We are hiring multiple positions serving in healthcare facilities in the following geographic areas.  Ability to travel between sites will be necessary.

·        Downtown Orlando

·        Ocoee/Clermont/Longwood

·        St. Cloud/Dr. Phillips Area

PHYSICAL DEMANDS:

Physical demands include sitting for extended periods of time, possible bending and lifting approximately 25 pounds; regularly using the telephone and standard office equipment such as computers, copiers and fax machine, regularly moving between floors.  Reliable transportation required.  Job involves frequent and routinely intense public contact and protracted concentration.

EMPLOYER’S RIGHTS:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification; is not intended to be an all-inclusive list of duties.  You may be required to perform other duties as assigned by your supervisor or management.  You will be evaluated in part based on your performance of the tasks listed in this job description.  Employees moving into this position work on a ninety (90) day introductory basis after assuming these responsibilities.

The employer has the right to revise this job description at any time.  The job description is not a contract for employment and either you or the employer may terminate at any time for any reason.