Job Title               Destination Graduation Coordinator

Reporting To:      Manager, Emergency Assistance Programs

Department:        Strategic Impact & Community Engagement

FLSA:                  Non-Exempt

          This position is grant funded, and is subject to renewal.

Core Values: Passion Dive in – Create enthusiasm and inspire others.

                     Authentic Be Real – Keep it honest and set the example.

                     Collaboration Live United Work together and mobilize for change.

                     Empowerment Own it – Be courageous and make it happen.

Overall Purpose of this Role: Works under the guidance of the Manager of Emergency Assistance Programs to maintain a robust support system that is designed to increase the persistence in college and attainment of desired degree or credential for undergraduates in danger of leaving school for nonacademic reasons.

Key Accountabilities:

·        Complete intake and pre-assessment of Seminole State College of Florida students who are in crisis.

·        Provide crisis de-escalation, problem solving, and appropriate referrals from 2-1-1 Refer, college resources and appointments to assess eligibility to emergency aid funds.

·        Provide case management, financial counseling, and assistance to students experiencing a crisis situation which is affecting their ability to attend and/ or continue to stay in school.

·        Accurately collect all relevant student demographic and academic data.

·        Maintain a non-judgmental attitude when interacting with students, displaying cultural competency at all times.

·        Assess the student’s needs using pertinent questions, active and reflective listening.

·        Pre-screen students for appointments to complete in-depth assessment to determine eligibility to Destination Graduation funds.

·        Refer students to community resources found in Refer 2-1-1 database and relevant college resources.

·        Manage on-site food pantry operations.

·        Conduct in-depth assessment of student situation, evaluating the extent of the crisis and ability to resolve the situation with limited one-time financial assistance.

·        Ensure student meets qualifying criteria for Destination Graduation funds.

·        Maintains accurate and timely records of clients through case noting of assessments, contacts, and progress using required case management forms and maintains required MAACLink records.

·        Facilitates housing assistance process for students in need of rental or mortgage assistance, including landlord relationships and monthly budgeting.

·        Reviews leases, utility bills, car repairs estimates, or any other relevant bill students request assistance with.

·        Completes assessment for mainstream benefits and facilitates successful application by clients for all eligible benefits.

·        Coordinates with counselors/ advisors, financial aid, veteran affairs, and other campus departments to ensure best service and wraparound support for students.

·        Assist with data quality corrections.

·        Ensure that the highest degree of professionalism and customer service is met.

·        Other duties as assigned by Manager of Emergency Assistance Programs.

Functional Competencies/Accountabilities:

Attributes & Behaviors:

·        Mission Focused: Create real social change that leads to better lives and healthier communities.


·        Relationship-Oriented: cultivate and manage relationships toward a common goal.


·        Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.


·        Results-Driven: dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.


·        Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network

EDUCATION AND EXPERIENCE:

·        Bachelor’s degree in social work or related field preferred.

·        Prior case management and program experience with social services required.

·        Previous related experience working with students and/or student affairs within a vocational or collegiate institution preferred.

·        Proficiency with Microsoft Office products including Word, Excel, Outlook, and other relational databases required.

·        Proficiency with Google Suites including Forms and Sheets preferred.

·        Ability to clearly communicate orally and in writing

·        Ability to work independently with minimal supervision

·        Ability to compute basic mathematical functions

·        Ability to employ critical thinking and problem solving skills

·        Ability to employ organizational skills effectively.

 

 

PHYSICAL DEMANDS:

Physical demands include sitting for extended periods of time, possible bending, and occasional lifting approximately 25 to 30 pounds, regularly using the telephone and regularly moving around campus. Valid driver’s license and reliable vehicle for transportation as job involves travel to Seminole State College of Florida.

 

EMPLOYER’S RIGHTS:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification; is not intended to be an all-inclusive list of duties.  You may be required to perform other duties as assigned by your supervisor or management.  You will be evaluated in part based on your performance of the tasks listed in this job description.  Employees moving into this position work on a ninety (90) day introductory basis after assuming these responsibilities.

The employer has the right to revise this job description at any time.  The job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
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