DISTROKID

Content Operations Specialist

Summary:

A key part of DistroKid’s mission is to modernize the music industry and make life easier for artists and partners with amazing technology, living up to our reputation as the fastest and highest quality distributor in the market today. The Content Operations Specialist’s main duty is to take on crucial tasks that contribute to the operation of this technology, coordinating with artists and stores to transfer information, and troubleshooting and escalating issues with content delivery and DistroKid products. Specialists start on one or two main tasks, with responsibilities expanding as workload allows. 

 

Responsibilities:

  • Compile and deliver all requests to edit artist profiles in stores (mapping requests, profile information, etc)

  • Complete manual content delivery tasks on DistroKid admin page 

  • Coordinate with stores and/or teammates to troubleshoot and identify music delivery and product bugs, escalating issues to Content Operations Supervisor as needed

  • Manual Content Management (instant gratification, name change requests, Content ID admin, etc.)

  • Special projects and tasks as assigned

Qualifications:

  • Proficient computer skills: setting up email accounts, switching between different programs, navigating streaming services and apps (e.g., Spotify, Apple, YouTube, etc) 

  • Understands, or can quickly learn: Zendesk, Chrome, Slack, TextExpander (software), streaming service CMS (e.g., Spotify, Apple, YouTube, etc)

  • Excellent communication skills: both verbal and written

  • Strong research skills: able to independently find solutions to problems

  • 2+ years relevant experience

  • Experience in agile related tools like JIRA and Confluence a plus.

 

About DistroKid

DistroKid was founded in 2013 to provide musicians, managers, and record labels with online tools and services that are innovative, easy-to-use, and affordable. Nearly 2 million artists rely on DistroKid and include hobbyists, up-and-coming musicians, top YouTubers, and household names like 21 Savage, Ludacris, Arizona Zervas, Will Smith, Tom Waits, and more. DistroKid’s expanding array of services include music distribution, monetization, metadata customization, storage, and promotion. DistroKid’s small staff, coupled with a largely automated backend, has enabled DistroKid to process over 10million songs—while simultaneously providing fast, personal & friendly customer service to artists of every size. Also, it’s fun to work here 🙂


For more information, visit https://distrokid.com


DistroKid is an Equal Opportunity employer.

 

 



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