ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.
The Position & Responsibilities:
As a Customer Success Manager, you play an integral role in ActivTrak’s customer success experience and retention efforts. Responsibilities include building a relationship as a trusted advisor for understanding the solution and collectively ensuring the overall success of a customer. As such a resource, this position will manage the customer journey by first assisting in on-boarding customers by leveraging their strong product knowledge and vast experience to do this at scale. By maintaining a long-term relationship with customers, you will gain an understanding of a customers' business objectives and the impact to the business of fully understanding how employees work and provide guidance to the overall success of the organization. Successful candidates will have excellent relationship building skills and understand how to provide customers with best practices in order to provide customers with value immediately.
The Position and Responsibilities:
Minimum 2 years experience working in a Customer Success, Account Management, or similar customer-focused role
Experience with Salesforce and Outreach is a plus
Ability to adapt to changing business issues and requirements and be creative in suggesting new approaches
Always driving to understand customers and their problems deeply
High level of organizing your workflows. Understanding what it means to own a customer portfolio and manage your time efficiently
Influencing all levels of leadership from IT, HR, and C-Level executives
Anticipates customer needs and proactively offers solutions and best practices
Excellent communication (verbal and written) skills, with the ability to present to a diverse audience, internally and externally
Why Should You Apply?
Opportunity to work with and learn from a group of talented individuals from diverse backgrounds and cultures
A competitive compensation package that includes stock options and an annual bonus program
Medical, Dental, Vision, Life and AD&D and Disability insurances paid at 100% for employees and 50% for dependents (dependent on state)
Flexible Spending Accounts (FSA) for medical and dependent care
401k plan with Pre-tax and Roth options. Eligible on hire date
Flexible, unlimited paid time off including paid parental leave
Investment in your growth and development
A variety of fun and cool company swag
And much more…
Position is remote within the U.S.
Limited physical demands
Moderate noise level
ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.