About Us:

ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.

 

The Position:

As a Technical Account Manager, you play an important role in ActivTrak’s ongoing customer experience and retention efforts. Technical Account Manager (TAM) responsibilities include managing the technical relationship between ActivTrak and its enterprise and managed service partner (MSP) customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of ActivTrak products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan that ensures their customers' operational success with ActivTrak products. Successful candidates will have an excellent technical and security software foundation, as well as account management experience.

 

Recommended Knowledge:

  • Bachelor’s Degree preferred

  • Ability to understand the software, network and hardware architecture of ActivTrak’s large customers

  • Ability to understand the complex integration points of multiple pieces of software and business workflows and how they tie together to offer additional value for ActivTrak

  • Prior success as a customer-facing role embedded within a support team

  • Comfortable working in an Agile development environment

  • Experience in at least one scripting or programming language

  • Able to self-organize exploratory tests and utilize heuristics to get results

  • Critical thinking skills and the fortitude to question the status quo

  • Familiar with SQL to query and join database tables to build custom reports

Why Should You Apply?

  • Opportunity to work with and learn from a group of talented individuals from diverse backgrounds and cultures

  • A competitive compensation package that includes stock options and an annual bonus program

  • Medical, Dental, Vision, Life and AD&D and Disability insurances paid at 100% for employees and 50% for dependents (dependent on state)

  • Flexible Spending Accounts (FSA) for medical and dependent care

  • 401k plan with Pre-tax and Roth options. Eligible on hire date

  • Flexible, unlimited paid time off including paid parental leave

  • Investment in your growth and development

  • A variety of fun and cool company swag

  • And much more…

 

Work Environment:

  • Position is remote within the U.S.

  • Limited travel

  • Limited physical demands 

  • Moderate noise level

 

ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.