ActivTrak is a workforce productivity and analytics platform that helps organizations understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant. We have more than 7,500 customers and over 100,000 users of our free version.
The Position:
As a Technical Account Manager, you play an important role in ActivTrak’s ongoing customer experience and retention efforts. Technical Account Manager (TAM) responsibilities include managing the technical relationship between ActivTrak and its enterprise and managed service partner (MSP) customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of ActivTrak products. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan that ensures their customers' operational success with ActivTrak products. Successful candidates will have an excellent technical and security software foundation, as well as account management experience.
Recommended Knowledge:
Bachelor’s Degree preferred
Ability to understand the software, network and hardware architecture of ActivTrak’s large customers
Ability to understand the complex integration points of multiple pieces of software and business workflows and how they tie together to offer additional value for ActivTrak
Prior success as a customer-facing role embedded within a support team
Comfortable working in an Agile development environment
Experience in at least one scripting or programming language
Able to self-organize exploratory tests and utilize heuristics to get results
Critical thinking skills and the fortitude to question the status quo
Familiar with SQL to query and join database tables to build custom reports
Why Should You Apply?
Opportunity to work with and learn from a group of talented individuals from diverse backgrounds and cultures
A competitive compensation package that includes stock options and an annual bonus program
Medical, Dental, Vision, Life and AD&D and Disability insurances paid at 100% for employees and 50% for dependents (dependent on state)
Flexible Spending Accounts (FSA) for medical and dependent care
401k plan with Pre-tax and Roth options. Eligible on hire date
Flexible, unlimited paid time off including paid parental leave
Investment in your growth and development
A variety of fun and cool company swag
And much more…
Work Environment:
Position is remote within the U.S.
Limited travel
Limited physical demands
Moderate noise level
ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, or age.