Resource Center Manager - Faribault

Community Action Center (CAC) is a community-based, non-profit, human services organization that provides and advocates for the basic needs of people and families throughout Rice County. Its programs create a robust safety net for low-income families and include food access, housing, employment services, clothing, emergency assistance, youth services, transportation, health care assistance, and more.

 

CAC’s resources and staff are integral parts of their communities and include partnerships with schools, businesses, faith communities, and other organizations. This extensive local network allows CAC to pursue community-engaged solutions, prioritize partnerships, and collaborate with thousands of volunteers. Currently, we are looking for a Resource Center Manager to help support the community-responsive work of CAC. 

Job Title: Resource Center Manager

Reports To: Program Director

Primary Work Location: Faribault Resource Center, with occasional travel to other CAC locations and community partner sites throughout Rice County.

FLSA Status: Exempt, Salaried, Full-Time

Compensation: $60,000-$70,000 annually

Position Summary

The Resource Center Manager will support the culture of a community-based, person-centered, and trauma-responsive organization. This position will oversee the Faribault Resource Center, providing leadership, supervision, coaching, and support to Community Advocate staff. The position balances operational oversight with direct participant engagement to ensure high-quality services that support individuals and families experiencing poverty and crisis. CAC is committed to trauma-responsive service delivery. The Resource Center Manager models and promotes practices that create safety, trust, empowerment, and connection for participants, volunteers, and staff.

 

Responsibilities and Duties – CAC’s success is based on the flexibility of its staff and volunteers to dynamically adjust to meet the needs of the community. The primary responsibilities for this job include:

 

Leadership and Staff Supervision

  • Provide leadership, supervision, coaching, and support to Community Advocate staff

  • Foster a positive, collaborative, and trauma-responsive team culture

  • Conduct onboarding, training, performance evaluations, coaching sessions, and ongoing staff development

  • Provide timely guidance regarding best practices, organizational policies, and participant service delivery

  • Support employee engagement, professional growth, and accountability

  • Address workplace concerns, performance issues, and conflict resolution in accordance with CAC policies

  • Meet regularly with organizational leadership to support agency goals and initiatives

 

Resource Center Operations

  • Oversee daily operations of the Faribault Resource Center

  • Ensure adequate staffing and schedule coverage to meet participant needs

  • Monitor service delivery to ensure consistency, quality, and compliance with program requirements

  • Maintain a safe, welcoming, and organized environment for participants, staff, volunteers, and visitors

  • Ensure adherence to CAC policies, procedures, safety protocols, and confidentiality standards

  • Support program planning, implementation, evaluation, and continuous improvement efforts

 

Program Administration and Community Engagement

  • Assist with administration of grants, contracts, initiatives, and program requirements

  • Support data collection, documentation, reporting, and outcome measurement activities

  • Build and maintain relationships with community partners and stakeholders

  • Collaborate with leadership to identify emerging community needs and develop responsive programming

  • Support students and interns through service-learning, internship, and educational opportunities

 

Participant Services and Advocacy

  • Model high-quality, participant-centered, and trauma-responsive services

  • Develop meaningful relationships with community members seeking assistance

  • Provide direct support, advocacy, and case management services as needed

  • Assist participants in navigating community resources and systems

  • Respond to crisis situations and provide immediate support and intervention when appropriate

  • Advocate for participants and help amplify participant voices within the community and service systems

  • Maintain accurate participant records and documentation in accordance with agency standards

 

General Responsibilities

  • Demonstrate commitment to the agency’s mission: “To promote a healthy, caring, and just community for all people through resources, advocacy and volunteer effort.” 

  • Employ trauma-responsive, person-centered care practices to create a safe and healing space, build relationships, foster agency and invest in the long-term wellbeing of participants

  • Utilize crisis intervention and conflict resolution skills to support individuals and families in need

  • Follow all mandated reporting laws for vulnerable adults as well as child abuse and neglect

  • Attend and actively participate in regularly scheduled organization and team meetings and trainings

  • Perform other duties as assigned to support CAC's mission and evolving community needs

Qualifications

 

Required Qualifications

  • Understanding of social services and community resources

  • Strong leadership, decision-making and problem solving skills

  • Bachelor’s degree in human services field/related field OR four years of experience in related field

  • Experience working with individuals and families experiencing poverty, crisis, or housing instability

 

Preferred Qualifications

  • Bilingual in English and Spanish or Somali

  • License in social work or related field 

  • Strong knowledge of mental health, substance use disorders, and crisis intervention practices

  • Experience working with individuals experiencing housing insecurity

  • Supervisory or management experience, preferably in a human services environment

  • Experience implementing trauma-responsive and participant-centered service models

  • Strong knowledge of the Faribault community and its resources

  • Proficient in Google Suite 

 

Certificates, Licenses and Registrations

  • Must possess and maintain a valid Minnesota driver’s license

  • Must possess Personal Auto Insurance

  • Complete all required background and MVR checks

Physical and Work Environment Requirements

While performing the duties of this job the employee is regularly required to walk, stand, bend, kneel, use hands to write, and sit for prolonged periods at a desk working on a computer. Employees are subject to a minimal noise level.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Compensation and Benefits

The position is designed as a full time, 40 hours/week, exempt position with a starting annual salary range of $60,000 to $70,000. CAC offers flexible work arrangements, professional development opportunities and a chance to creatively build and implement innovative ideas. 

Benefits Include:

  • $3,200 Annual Benefit Stipend for full-time employees to use toward health insurance, retirement, or personal needs

  • 403(b) Retirement Plan with a 2% employer contribution after one year

  • 16 Days of PTO to start, plus 13 paid holidays

  • Access to voluntary dental, vision, life, disability, accident, legal, and critical illness insurance

  • Employee Assistance Program (EAP) with confidential counseling and wellness support

  • Professional development and growth opportunities

  • Competitive compensation with regular pay reviews

  • Eligibility for Public Service Loan Forgiveness (PSLF)

Equal Employment Opportunity

CAC is an equal opportunity organization. CAC believes that the most efficient and effective workplaces include employees from diverse backgrounds. We strive to create a work environment where all employees and individuals, regardless of race, creed, color, religion, sex, national origin, age, marital status, political affiliation, sexual orientation, gender identity, disability, public assistance status or veteran status, can succeed and make an impact in the community.