About the Company:
Founded in 2014, Rhone is clothing made for the pursuit of progress. Engineered for an active lifestyle, Rhone fills the void between big box retailers and high-end yoga brands, delivering best in class products specifically for men. Currently, Rhone has seven retail stores with locations in New York, Connecticut, Massachusetts, and California. Rhone is also sold in all Equinox locations, at Nordstrom, Dillard’s, Peloton Studios and more than 350 gyms and specialty stores across the country. Rhone is also a proud partner of Stitch Fix.
About the Role:
We are seeking a Customer Experience Associate to represent the Rhone brand by providing best-in-class support throughout the customer purchase journey and beyond. At Rhone, the customer is at the heart of everything we do. We're the voice of Rhone to our customers and advocates for our customers to the rest of the Rhone team.
As a Customer Experience Associate, you will be on the front lines with customers—you are often the first touch point that a customer has with our brand. You will ensure a best-in-class customer service experience for our community and represent the customer’s voice across our organization, consistently delivering personalized and satisfying interactions that further their trust in Rhone.
This part-time role is guaranteed 20 hours/week with the expectation to flex to up to 29 hours/week when the business requires it.
What you’ll do:
Act as the voice of the Rhone brand on the front lines with customers
Deliver above-and-beyond customer service via phone, email, live chat, sms, and social, while meeting or exceeding established key metrics
Become an expert on our products, assisting customers in finding the right style, size, and fit in our products
Master Rhone’s internal systems and processes so that you can provide seamless and prompt interaction, while operating with a high degree of empathy and attention to detail
Coordinate with CX management to identify and surface customer trends, pain points and feedback to all areas of the business to continuously improve and evolve the customer experience
What you’ll bring:
Have 1+ years of relevant work experience in a customer facing environment within retail, eCommerce, and/or DTC settings (previous experience using Shopify and Gladly platforms a plus!)
Clear communicator across all channels and thrives going above and beyond for people and treating each customer conversation as unique
Friendly, patient, and empathetic, with the ability to de-escalate unhappy customers and turn them into advocates
Never satisfied with the status quo, always thinking "how can we do this better?"
Flexible and comfortable balancing multiple priorities with a consistent record of delivering results
Operate with ownership, are a self-starter, and have strong attention to detail
Keep a positive attitude as you learn, grow, and develop in a new environment
Embraces teamwork and able to contribute to building a positive team spirit
Passionate about wellness
Available Monday through Sunday, from 9am-6pm MST (with availability to shift into evening, weekend hours, and holidays as needed)
Have your own computer & reliable internet access
Permanent resident of Arizona, California, Colorado, Connecticut, Florida, Massachusetts, New Jersey, New York, Pennsylvania, Tennessee, Utah, Texas, or Virginia
What you’ll get:
401k incentive savings plan
Paid sick time off
Generous employee discount with semi-annual gift card allotments
Job Type: Part Time
Reports to: Director, CX
Location: Remote in U.S.
Rhone Apparel, Inc is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.