About the Company:

Founded in 2014, Rhone is clothing made for the pursuit of progress. Engineered for an active lifestyle, Rhone fills the void between big box retailers and high-end yoga brands, delivering best in class products specifically for men. Currently, Rhone has seven retail stores with locations in New York, Connecticut, Massachusetts, and California. Rhone is also sold in all Equinox locations, at Nordstrom, Dillard’s, Peloton Studios and more than 350 gyms and specialty stores across the country. Rhone is also a proud partner of Stitch Fix

About the role:

Customer Experience Agents play an integral role in shaping Rhone’s success. As a team, Customer Experience has more daily interactions with Rhone’s passionate customer base than virtually all other channels combined. Delivering ‘wow’ to the customer through these daily interactions and identifying actionable insights that can improve their future experiences through enhancements to the Rhone product, online merchandising, and other areas are absolutely critical to making Rhone the fastest growing men’s performance brand on the planet.

What you’ll do:

  • Provide professional customer support at all times while serving as a front line, go-to resource for all customer needs and inquiries

  • Interact with customers through various communication channels including phone, email and live chat, providing accurate, valid and complete information

  • Learn our product and technology inside and out to ensure unwavering customer satisfaction and offer appropriate solutions and alternatives

  • Partner with leadership to develop initiatives that improve product, marketing and the overall customer experience

What you’ll bring:

  • High school diploma, general education degree or equivalent

  • Positive, empathetic and professional attitude

  • Strong communication and conflict resolution skills 

  • You are a self-starter capable of operating semi-autonomously but always collaboratively

  • Patience, attentiveness and active listening skills

  • Prior customer support experience and superb time management skills

  • Flexible schedule

  • Sound computer skills and experience in CRM platforms preferred

  • You can manage complex systems and platforms and operate them concurrently

What you’ll get:

  • 401k Incentive Savings Plan 

  • Paid Sick Leave

  • Generous employee discount with semi-annual gift card allotments

  • Advancement Opportunities

Job Type: Paid, Part Time

Reports to: Customer Experience Manager

Available shifts: 2pm - 6pm MST

Required hours: Five 4-hour shifts; at least one weekend day is required

Location: Remote / At Home