About the Company:

Founded in 2014, Rhone is clothing made for the pursuit of progress. Engineered for an active lifestyle, Rhone fills the void between big box retailers and high-end yoga brands, delivering best in class products specifically for men. Currently, Rhone has six retail stores with locations in New York, Connecticut, Massachusetts, and California. Rhone is also sold in all Equinox locations, at Nordstrom, Dillard’s, Peloton Studios and more than 350 gyms and specialty stores across the country. Rhone is also a proud partner of Stitch Fix.

About the role:

Customer Experience Agents play an irreplaceable and unrivaled role in shaping Rhone’s success. As a team, Customer Experience (CX) has more daily interactions with Rhone’s passionate customer base than virtually all other channels combined. Delivering ‘wow’ to the customer through these daily interactions and identifying actionable insights that can improve their future experiences through enhancements to the Rhone product, online merchandising, and other areas are absolutely critical to making Rhone the fastest growing men’s performance brand on the planet. 

Your job will be fast-paced and constantly evolving. You will need to think quickly and thoroughly to solve and proactively prevent tough problems for customers any time transactions, deliveries, and other experiences don’t go 100% as planned. You will dare to achieve greatness in the pursuit of progress, performance, and wellness for you, the customer, and the Rhone brand. And you will quickly find it to be a job you end up loving.

What you’ll do:
  • You will serve as the front line, go-to resource for all customers’ purchasing, return, and styling needs via phone, email and live chat

  • You are ready to learn our product and technology inside and out in order to address customer questions and offer bespoke recommendations

  • You will work with our leadership team to develop initiatives that improve the Rhone customer experience, our product, our marketing, and our technology teams

  • You will need to be adaptable to the growing business and team with determination to help with continued growth

What you’ll bring:
  • You have strong communication skills and thrive in conflict resolution

  • You are available seasonally and are open to a flexible schedule

  • You are comfortable in your computer skills and have experience in ZenDesk or similar tools, along with the willingness to learn to operate some of our proprietary software and inventory management systems

Other details:

Job Type: Paid, Part-Time

Reports to: Customer Experience Supervisor

Location: Remote (AZ, CA, CO, CT, FL, MA, NY, PA, TN, UT, VA ONLY)

Shifts: 3-5 hour increments between the hours of 11 am and 8 pm ET: 4-5 days/week including at least one weekend shift