ABOUT THE COMPANY:
Founded in 2014, Rhone is clothing made for the pursuit of progress. Engineered for an active lifestyle, Rhone fills the void between big box retailers and high-end yoga brands, delivering best in class products specifically for men. Currently, Rhone has four New York store locations: Flat Iron location, Hudson Yards, and Midtown Manhattan; a store in Connecticut at Chelsea Piers Stamford; and a store in Massachusetts on Newbury Street. Rhone is also sold at all Equinox locations, at Nordstrom's, Dillards, Peloton Studios and more than 350 gyms and specialty stores across the country. Rhone is also a proud partner of Stitch Fix.
ABOUT THE ROLE:
Customer Experience Agents play an irreplaceable and unrivaled role in shaping Rhone’s success. As a team, Customer Experience (CX) has more daily interactions with Rhone’s passionate customer base than virtually all other channels combined. Delivering ‘wow’ to the customer through these daily interactions and identifying actionable insights that can improve their future experiences through enhancements to the Rhone product, online merchandising, and other areas are absolutely critical to making Rhone the fastest growing men’s performance brand on the planet.
Your job will be fast-paced and constantly evolving. You will need to think quickly and thoroughly to solve and proactively prevent tough problems for customers any time transactions, deliveries, and other experiences don’t go 100% as planned. You will dare to achieve greatness in the pursuit of progress, performance, and wellness for you, the customer, and the Rhone brand. And you will quickly find it to be a job you end up loving.
PRIMARY RESPONSIBILITIES
You will serve as the front line, go-to resource for all customers’ purchasing, return, and styling needs via phone, email and live chat
You are ready to learn our product and technology inside and out in order to address customer questions and offer bespoke recommendations
You will work with our leadership team to develop initiatives that improve the Rhone customer experience, our product, our marketing, and our technology teams
You will need to be adaptable to the growing business and team with determination to help with continued growth
OTHER DETAILS
Job Type: Paid, Part-Time
Reports to: Customer Experience Manager
Location: Remote (AZ, CA, CO, CT, FL, MA, NY, TN, UT, VA ONLY)
Hours: 20 hours/week (at minimum); some overtime may be required at times
Shifts: 4-hour increments 3-5 days/week including at least one weekend shift.