COMPANY OVERVIEW
Rhone is a differentiated performance brand that offers premium apparel and gear to discerning men who strive to bring out the best of themselves and those around them. Our products are available through four distribution channels: our website (www.rhone.com); premium wholesale accounts such as Equinox, REI, Nordstrom, and Peloton; company-owned and operated retail locations; and custom corporate and group orders. The Rhone brand is beloved by consumers and press alike, and our products have been featured in publications such as The Wall Street Journal, Bloomberg, GQ, and Men’s Health, among others.
JOB DESCRIPTION: Flagship Retail Store Manager
The Flagship Store Manager sets the culture for the brand, store environment and is responsible for its overall performance. In a young, growing company, this role is essential to securing Rhone’s future as a brand men go to for their performance apparel. We are looking for individuals to join us in our pursuit of progress as we seek to spread the Rhone ethos both online and offline.
PRIMARY RESPONSIBILITIES
Recruit, select, and onboard employees who are passionate about pursuing progress in their own lives. Coach, develop and manage performance of employees to create a scalable workforce that sets Rhone up for growth.
Create and implement business strategies to attract new customers, drive traffic to the store and increase profitability.
Represent the brand, brand image, and culture during internal and external events
Exhibit business acumen as it relates to retail and store financial goals.
Meet and exceed store sales targets and KPI’s.
Ensure all Rhone team members deliver exceptional customer service as they represent the brand.
Address customer complaints swiftly and completely showing empathy and compassion.
Uphold operational standards, providing a safe and clean store environment for your customers and your team.
Maintain the stability and reputation of the store by complying with legal requirements.
Create and communicate the biweekly staff schedule in accordance with shifting business needs
Train your team to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products.
Open and Close the store as needed.
Adhere to payroll goals as communicated by HQ.
Maintain visual merchandising standards as communicated by HQ.
Ensure all shipping and receiving is processed efficiently and in a timely manner
Communicate inventory and assortment needs to HQ
Open to additional roles and responsibilities as deemed necessary
REQUIREMENTS:
4+ years of retail leadership experience
Pursuing progress in your own life and striving to be the best version of yourself
Strong interpersonal communication and customer service skills
Proven success in staff development and leadership
Commitment to career growth of self and others
Ability and desire to build a collaborative, highly motivated, team
Strong attention to detail
Ability to receive and effectively communicate feedback
Proactive and experienced with networking
Ability to work a flexible schedule, including holidays and weekends
Excellent organizational skills
Proficient in Google Suite, Point of Sale system(s), inventory management systems and labor scheduling systems.
Job Type: Full Time
Location: Flat Iron, 133 5th Avenue, NY, NY
Reports to: VP of Retail