Strive Care Coordination Medical Assistants are cross trained to perform administrative and clinical duties that are critical to the patient experience and positive outcomes. The Medical Assistant supports the care team and sets the tone for a positive office visit. The Medical Assistant will build relationships with patients and families through trust, empathy, and ongoing support.

Essential Functions

Administrative Duties:

· Using computer applications including scheduling tools, Electronic Medical Record, and Care Management System

· Answering telephones

· Greeting patients

· Updating patient medical records

· Coding and filling out insurance forms

· Scheduling appointments

· Arranging for hospital admissions and laboratory services

· Taking clinical notes for the NP

· Keeping office and clinical equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs

Clinical Duties :

· Takes patient medical histories and reports patient history summary to provider

· Explains treatment procedures to patients

· Prepares patients for examination

· Assists the NP during exams

· Collects and prepares laboratory specimens

· Performs basic laboratory tests

· Instructs patients about medication and special diets

· Transmits prescription refills as directed

· Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit

· Prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summary

· Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential

· Counsels patients by transmitting NP orders and questions about the care plan

· Maintains safe, secure, and healthy work environment by establishing and following standards and procedures

MinimumQualifications

· CMA (AAMA) certification preferred

· Highschool degree preferred

· 3 years of experience working as a MA in a medical office setting

Preferred Qualifications

· Excellent customer service skill