Our Mission

Founded in 2018, Strive Health is creating a new standard of kidney care to cut inpatient utilization, increase the adoption of home dialysis, and significantly improve patient outcomes and experience. Strive Health is working to reinvent how chronic kidney disease patients are engaged and treated before they reach the need for dialysis. 

Leveraging comparative and predictive data and analytics to identify patients at risk, Strive Health’s interventions significantly reduce the rate of emergent dialysis crash with pre-ESRD care and education. Strive seeks to get CKD and ESRD patients the care they need, via a comprehensive clinical model utilizing clinician extenders to engage and treat patients along their care journey.   

Based in Denver, CO, Strive Health is backed by New Enterprise Associates, Town Hall Ventures, Echo Health Ventures, and Ascension Ventures.

Why become a Senior Manager of Practice Operations with Strive?

·       Have direct accountability for the multi-site care center operations and be part of a larger cross-functional leadership team (Central Operations) managing national performance.

·       Work with the Central Operations team in order to roll-out national initiatives at the regional and market levels

·       Provides leadership in identifying, implementing and evaluating initiatives that align with organizational objectives and strategic direction

·       Supports the central operations team in the development and establishment of care
centers (mobile, office-based, and virtual) in expansion markets.

·       Develops and implements protocols, policies, and procedures directly associated with
care center operations.

·       Provides leadership to and oversight of clinic office managers and front-line medical assistants and performance of Strive’s disease management and care management care sites (mobile, office-based, and virtual).

·       Works with designated managers and providers to improve practice operations to be most effective and efficient, productive and financially sound to include education of providers and others, review and establish new processes and procedures, ensuring most appropriate use of resources, all while delivering high quality patient care

 

Role Responsibilities:

·       Works with quality team and market and regional leads on operational monitoring/reporting

·       Monitors and regularly meets with physicians to review data and assists with strategizing initiatives to improve performance

·       Works with organizational departments to resolve patient complaints, improve practice operations, improve quality and financial performance

·       Ensures compliance with regulatory and legal requirements

·       Serves as the champion for service excellence

·       Willingness to travel 25% of the time, depending on the portfolio of projects

·       Will be an accountable operations leader for key performance and quality metrics 

·       Reductions in: EDK, BDK, ADK; employee turnover

·       Demonstrated business acumen; ability to understand and apply key financial, clinical, and operational drivers affecting business

·       Demonstrated ability to create, refine, and manage new business processes

·       Ability to think critically, and demonstrated troubleshooting and problem-solving skills

·       Ability to maximize resources to accomplish key metrics

·       Demonstrated creativity and imagination; ability to think outside-the-box

·       Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives

·       Demonstrated entrepreneurial openness and ability to explore new possibilities; a visionary; intellectually agile

·       Exceptional relationship management skills and ability to influence others from C-suite to front line staff

·       Professional presence and excellent presentation and persuasion skills

·       Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames

·       Demonstrated ability to work effectively at both detail and big-picture levels and to drive initiatives forward

·       Self-motivated and willing to accept temporary responsibilities outside of initial job description

·       Demonstrated ability to develop and maintain excellent working relationships with both internal colleagues and external contacts, including key thought leaders 
Demonstrated ability to work well in teams in a cross functional manner

 

Role Qualifications:

·       Bachelor’s degree. Master’s preferred. Experience will be considered in lieu of degree.

·       Minimum of 5 years of line management experience in medical service delivery setting.

·       Experience with multi-facility operations/multi-markets.

·       Strong analytical skills

·       Strong knowledge of Excel and other analytic tools