Why Be a Care Coordinator with Strive Health:
§ Not your typical care coordination work – we emphasize building relationships with patients rather than “box-checking” and solely following protocols
§ Variety in your day – you will not only be responsible for phone visits. You will meet patients in person as well
§ Journey alongside your patients and their families
Position Summary:
Reporting to the RN Care Manager, a Care Coordinator works collaboratively with the care team to provide ongoing support and communication to Chronic Kidney Disease (CKD) and ESRD patients. The Care Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. The Care Coordinator is responsible for making sure the patient’s care at various locations is connected and there are no gaps in care or communication.
Principle Duties & Responsibilities:
§ Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources
§ Performs outbound calls to providers to make appointments for patients or follow up on care
§ Answers inbound calls from patients, providers, and other resources, as necessary
§ Follows up with patients to ensure their needs are met and schedules future check-ins
§ Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.
§ Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information
§ Notifies patients of location and appointment times as needed
§ Ensures all patient records are up to date
§ Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments
§ Assists with the referral process when needed
§ Provides excellent customer service and treats patients
§ Help patients and their families navigate the healthcare system and multitude of visits
§ Fosters a relationship with patients across their healthcare journey with a foundation of respect, honesty, empathy, no judgement and follow-through
§ Skilled and passionate caring for patients with complex needs and is excited about the opportunity to increase the scope of care under the Strive Model of Care
§ Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians)
§ Looks for and takes advantage of opportunities to improve skills
§ Communicates clearly, respectfully, and thoughtfully with the care team
§ Partners closely with the Strive NP to manage all pieces of care related to resources, appointments, care transitions, and care gaps
Qualifications
§ High school diploma or equivalent required
§ Medical Assistant certification preferred
§ At least two (2) years of experience in a professional office environment
§ Customer service experience preferred
§ Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
§ Excellent verbal and written communication skills
§ Skilled at dealing with confidential information and/or issues using discretion and judgment