• Why Be a Care Coordinator with Strive Health:

    §  Not your typical care coordination work – we emphasize building relationships with patients rather than “box-checking” and solely following protocols

    §  Variety in your day – you will not only be responsible for phone visits. You will meet patients in person as well

    §  Be a valued part of an integrated care team – you’ll experience more support, collaboration and teamwork

    §  Journey alongside your patients and their families

     

    Position Summary:

    Reporting to the clinical leadership, a Care Coordinator works collaboratively with the care team to provide ongoing support and communication to Chronic Kidney Disease (CKD) and ESRD patients.  The Care Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. The Care Coordinator is responsible for making sure the patient’s care at various locations is connected and there are no gaps in care or communication. 

     

    Principle Duties & Responsibilities:

    §  Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources

    §  Performs outbound calls to providers to make appointments for patients or follow up on care

    §  Answers inbound calls from patients, providers, and other resources, as necessary

    §  Follows up with patients to ensure their needs are met and schedules future check-ins

    §  Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.

    §  Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information

    §  Notifies patients of location and appointment times as needed

    §  Ensures all patient records are up to date

    §  Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments

    §  Assists with the referral process when needed

    §  Provides excellent customer service and treats patients 

    §  Help patients and their families navigate the healthcare system and multitude of visits

    §  Fosters a relationship with patients across their healthcare journey with a foundation of respect, honesty, empathy, no judgement and follow-through  

    §  Skilled and passionate caring for patients with complex needs and is excited about the opportunity to increase the scope of care under the Strive Model of Care

    §  Collaborates well with all levels of a clinical team (from Medical Assistants to Physicians)

    §  Looks for and takes advantage of opportunities to improve skills

    §  Communicates clearly, respectfully, and thoughtfully with the care team 

    §  Partners closely with the Strive NP to manage all pieces of care related to resources, appointments, care transitions, and care gaps

     

    Qualifications

    §  High school diploma or equivalent required

    §  Medical Assistant certification preferred

    §  At least two (2) years of experience in a professional office environment

    §  Customer service experience preferred

    §  Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook

    §  Excellent verbal and written communication skills

    §  Skilled at dealing with confidential information and/or issues using discretion and judgment

     


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