Information Technology Support Specialist

A paid internship in Information Technology Support is available at Kloud9 IT for passionate, tech-savvy and dependable students.

If you have exceptional customer service skills, are highly dependable and enjoy being the

one that everyone comes to for computer technical help, then we are looking for you.

Job Description:

The Information Technology Support Specialist will provide direct technical assistance and support to Kloud9 IT clients, supporting both hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on

desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use,

determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

Essential Job Duties/Responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions.

• Support PC hardware components, desktop operating system software, and application software.

• Perform minor repairs to equipment and arrange for other servicing needs