The Senior Manager, Enterprise Training & Operations, strengthens Elevation Health Partners’ organizational capability across all lines of business through training, practice transformation enablement, and operational execution. This role owns the EHP Academy, develops and delivers enterprise-wide practice transformation training, mentors staff, and ensures consistent execution, compliance, and performance tracking across all projects, teams, and roles.

 

The Senior Manager serves as a trusted thought partner to the COO and senior leadership, translating enterprise strategy into execution by building scalable tools, programs, and processes that support Elevation Health Partners’ Operating Plan and long-term growth across all lines of business.

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

 

• Owns and executes the EHP Academy annual workplan for all lines of business, including onboarding, role-based training, practice transformation, and compliance training.
• Develops and maintains enterprise-wide practice transformation frameworks, playbooks, and toolkits.
• Trains and mentors staff across all lines of business on workflow redesign, change management, operational readiness, and evidence-based quality improvement processes.
• Monitors and reports KPIs across all organizational projects, positions, and lines of business.
• Tracks and reports on enterprise Operating Plan progress, milestones, risks, and dependencies.
• Partners with PMO, Practice Areas, HR, and Operations leadership to ensure consistency and adoption of standards enterprise-wide.
• Develops, maintains, and delivers enterprise-wide training on SOPs, templates, and job aids to enable consistent, scalable execution across all lines of business and functional areas (e.g., proposal development, ClickTime, Monday.com, AI-enabled workflows), and oversees invoicing processes to ensure accurate, timely, and compliant billing across projects.
• Partners with leadership on talent acquisition, onboarding, and workforce planning to ensure staffing capacity aligns with current and projected delivery needs.
• Tracks mandatory training requirements, policy acknowledgements, and project-related compliance.
• Maintains documentation to support audits, funder reviews, and internal reporting.

Knowledge, SKILLS, and Abilities

KNOWLEDGE OF:

 

• Enterprise organizational and financial management
• Healthcare delivery system design and payment methodologies, including managed care
• Medi-Cal and Medicare payment methodologies, including experience with FQHCs, community health centers, and primary and ambulatory care delivery
• Standards of care for routine, chronic disease, and preventive services, including HEDIS and related quality frameworks
• Advanced, alternative, and value-based payment models
• Quality and performance improvement methodologies, including Lean, process improvement, and workflow analysis
• Change management principles and theory of change models
• Business case development and economic modeling
• Care management, utilization management, and total cost of care best practices
• Social and community supports, health-related social needs, and social determinants of health

 

SKILLED IN:

 

• Designing, implementing, and scaling training programs and learning curricula
• Practice transformation facilitation, including workflow redesign and operational readiness
• Program and project management, including workplan development and milestone tracking
• Monitoring and reporting KPIs across enterprise projects and roles
• Operating plan development, execution tracking, and progress reporting
• Developing tools, templates, SOPs, and playbooks for enterprise use
• Facilitating cross-functional collaboration across operations, PMO, HR, and practice teams
• Data-informed decision-making and leadership reporting
• Mentoring, coaching, and supervising staff in a matrixed environment

 

ABILITY TO:

 

• Translate organizational strategy into clear, executable work plans under the supervision of the COO
• Operate independently while maintaining alignment with leadership priorities and policies
• Manage multiple priorities and competing deadlines in a fast-paced environment
• Influence and build credibility with senior leaders and cross-functional stakeholders
• Identify risks, anticipate challenges, and implement practical solutions
• Communicate complex concepts clearly to diverse audiences
• Maintain confidentiality, professionalism, and sound judgment
• Lead with empathy, humility, and emotional intelligence

 

SUPERVISION

 

Work is performed under the general direction of the Chief Operating Officer (COO). The Senior Manager develops and executes work plans under the supervision of the COO, aligning activities with organizational priorities, the Operating Plan, and established policies. The role exercises a high degree of independence in organizing, prioritizing, and carrying out work, including determining appropriate methods and approaches to achieve objectives.

 

The Senior Manager is expected to address routine and complex operational, training, and practice transformation needs by applying professional judgment and adapting approaches to meet organizational goals. For new initiatives or special projects, the COO provides overall direction, objectives, timelines, and priorities, while the Senior Manager independently manages execution and follow-through.

Work is reviewed periodically by the COO to ensure alignment with organizational goals, quality standards, and policy requirements.

 

The Senior Manager has access to confidential and sensitive information, including employee and client confidential materials and protected health information, and is expected to maintain confidentiality in accordance with organizational policies and applicable regulations.

The Senior Manager provides direct and/or functional supervision to staff supporting training, practice transformation, and operational initiatives. Supervisory responsibilities may include participating in hiring and onboarding, assigning and reviewing work, providing coaching and performance feedback, and supporting professional development, in collaboration with the COO, Supervisors, and Project Directors.

 

 

PHYSICAL AND MENTAL REQUIREMENTS

 

Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, the employee is required to obtain an annual flu shot, complete COVID-19 vaccination and boosters, and comply with other vaccinations as may be required by the client location. Employees must follow CDC guidelines for COVID-19 or other future communicable diseases that reach pandemic proportion, in work-related activities, including mask-wearing, social distancing, and quarantining recommendations. The employee must deliver high-quality work under pressure and adapt to changing business, clients, and conditions.

• Master’s degree in public health or related field, with at least 8 years of hands-on experience, and

leadership in practice, coaching or practice improvement in a health care setting, and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care)

• • OR bachelor’s degree in public health, or related field, with at least 10 years of hands-on

experience and leadership in practice coaching or practice improvement in a health care

setting and experience using a practice transformation framework (e.g., Center for Excellence

in Primary Care’s Building Blocks of High-Performing Primary Care)

• Knowledge of Lean methodologies, rapid cycle quality improvement, and PDSA models
• Knowledge of primary care practices serving Medi-Cal populations work, FQHCs, and community

health centers

• Strong proficiency in Microsoft Office (Excel, PowerPoint).
• Experience with project management platforms (e.g., Monday.com) and LMS tools preferred.

 

This is a full-time, exempt position and will report to the COO. Must be authorized to work for any US employer. Elevation Health Partners is California-based and operates within the Pacific Standard Time (PST) time zone. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs.

 

The benefits for full-time regular employees include Medical, dental, and vision insurance, a 401(k) retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information provides a brief overview of Elevation Health Partners' employee benefits program. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefit plans with or without notice.

 

The Senior Manager, Enterprise Training and Operations role corresponds to an annual salary of $90,000 to $150,000, depending on the education, skills, and years of experience.

 

Elevation Health Partners is an equal-opportunity employer committed to diversity and values our differences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable law.

Elevation Health Partners is a woman-owned small business that has supported safety net providers throughout California for almost two decades and has expanded services to the state of Michigan. Our master-curated practice transformation coaching model has improved care and services for low-income and underserved communities.

 

We are a team of passionate quality improvement, public health, and technical healthcare consultants with close to two decades of collaboration with policymakers, grant makers, state and federal agencies, and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the healthcare delivery system.

 

Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches.

 

For more information, please visit www.elevationhealthpartners.com