Managing Director - Client Strategy

JOB SUMMARY

The Managing Director will report directly to the CEO of Elevation Health Partners and is responsible for influencing, contributing to, and translating the CEO’s vision into practical business solutions. The Managing Director thinks holistically about the Company’s business needs. The Managing Director will lead client services, and all principal consultants will report to this position.

The candidate will develop strategies to drive growth and create value around the Company’s three core pillars: strategy, business transformation, and leadership. The candidate must be able to collaborate with a range of stakeholders, including, but not limited to, executive management from community health centers, health plan representatives, providers, clinic staff, other consultants, government, and community collaborators. The Managing Director excels in supervising staff and managing teams to meet performance and project goals.

PLEASE NOTE TO BE CONSIDERED YOU MUST HAVE

At least 15 years of relevant healthcare experience.
At least five years working in a management role at a large, reputable consulting firm.
A demonstrated ability to negotiate and close contracts for over $1 million.
Direct experience managing a client portfolio of over $10 million annually.

POSITION FUNCTIONS

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

Work directly with the CEO and translate the CEO’s vision into practical business solutions.
Ownership of all clients, challenges and successes.
Manage the team of Principal Consultants across all clients.
Own P&L and team culture
Move quickly between big-picture thinking and managing relevant detail.
Serve as the Solutions Architect to envision, design, and launch new programs and clients and open key markets consistent with Company objectives.
Independently lead the design, implementation, and team member oversight of small, medium, and large-scale projects by directly managing or supporting staff to manage progress to milestones, timelines, and budgets and achievement of project metrics, including performance thresholds in clinical quality measures.
Contribute to a supportive organizational culture that fosters high-performing, cross-functional teams.
Contribute to EHP Academy (Consultant training program) as a key Subject Matter Expert and Trainer.
Network and drive business development for new clients.
Explore opportunities for research, content creation and publication of company results.
Represent the company at conferences and industry groups.
Submit project work to priority speaking engagements.

REQUIRED EDUCATION AND EXPERIENCE

A candidate for this position must have an MPH, PsyD, MBA, or similar advanced degree and a minimum of 15 years of hands-on experience in clinical practice, practice transformation, quality improvement, value-based care, or similar experience to drive organizational or clinical practice performance improvement. Preferred: at least 5 years in a C-suite level role in a FQHC, Hospital, Community Clinic, or related business and/or 5 years in a large reputable consulting firm.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

Enterprise organizational and financial management.
Healthcare delivery system design and payment methodologies.
Medi-Cal and Medicare payment methodologies, FQHCs, community health centers, and primary and ambulatory care delivery.
Standards of care in routine, chronic disease and preventive services, including HEDIS.
Knowledge of advanced, alternative or value-based payment models.
Quality and performance improvement methodologies, Lean, process improvement and workflow analysis and improvement strategies.
Change management and theory of change models.
Business case development and economic modeling.
Care management, utilization management, and total cost of care best practices.
Social and community supports, social linkages, health-related social needs, and social determinants of health.
Empathy, humility, and emotional intelligence.

SKILLED IN:

Core consulting skill set, including hypothesis-driven thinking, problem-solving, quantitative analysis, financial modeling, storyboarding, etc.
Strong conceptual skills and the ability to package complex topics.
Consulting engagement journey management and milestone management.
Designing and writing proposals.
Ability to build relationships and influence at senior levels of the organization; credible and mature.
Excellent verbal communication and listening skills.
Facilitation and influencing decisions.
Interacting effectively and appropriately with staff, clients, physicians, other providers of care, and care teams.
Making presentations, drafting policies and procedures.
Compliance with Health Insurance Portability and Accountability Act (HIPAA) and confidentiality of company and client clinical, management, and other organizational data/ information.
Research and publication methodologies.
Computer programs: Excel, Word, PowerPoint, and electronic medical records.

ABILITY TO:

Learn and lead efforts in compliance with an established best practice or framework that may be new to employee.
Lead the work of others successfully, including ability to coach and teach staff
Effectively design and lead webinars and speaking engagements.
Think critically and creatively, take an innovative approach to problem-solving.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Work effectively with many people at various levels of the organization.
Anticipate the needs of clients and clinical teams to achieve project work.
Work collaboratively with clinical and administrative personnel.
Work in a rapidly changing and fast-paced environment and with a sense of urgency.
Work with models designed to improve care for patients with complex needs.
Commit to the philosophy and mission of Elevation Health Partners.
Quickly become a subject matter expert and thought leader in a domain that may be new to the Consultant.

SUPERVISION

Work is performed under the general direction of the CEO. The employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem or achieve project goals and meet the statement of work commitments. Instructions for new assignments or special projects usually include statements of desired objectives, deadlines, and priorities. Technical and policy problems or changes in procedures are discussed with the supervisor, but ordinarily, the employee plans the work, lays it out, and carries it through to completion independently. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail.

Employee has access to confidential information including client confidential materials and protected health information.

The employee will be responsible for the direct supervision of staff. The position has input in interviewing and recommends hiring and training; plans, assigns, and directs work; evaluates performance, rewards, disciplines, and terminates staff in consultation with the Director of Operations.

PHYSICAL AND MENTAL REQUIREMENTS

Employee works remotely and is required to walk, sit, talk/listen and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, the employee is required to obtain an annual flu shot, complete COVID-19 vaccination and boosters, and comply with other vaccinations as may be required by the client location. Employees must follow CDC guidelines for COVID-19 or other future communicable diseases that reach pandemic proportion, in work-related activities, including mask-wearing, social distancing, and quarantining recommendations. The employee must deliver high-quality work under pressure and adapt to changing business, clients, and conditions.

ABOUT ELEVATION HEALTH PARTNERS

We are a team of passionate quality improvement, public health, and technical healthcare consultants with close to two decades of collaboration with policymakers, grantmakers, state and federal agencies, and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the healthcare delivery system.

Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches.

Elevation Health Partners is a woman-owned small business that has supported safety net providers throughout California for almost two decades and has recently expanded services to the state of Michigan. Our master-curated practice transformation coaching model has improved care and services for low-income and underserved communities.

CLASSIFICATION, BENEFIT & COMPENSATION

This is a full-time, exempt position and will report to the CEO. Candidates must be authorized to work for any US employer. Elevation Health Partners is California-based and operates within the Pacific Standard Time (PST) time zone. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs.

The benefits for full-time regular employees include Medical, dental, and vision insurance, a 401(k) retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information is intended as a brief outline of Elevation Health Partners' employee benefits program. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefits plans with or without notice.

The Managing Director role corresponds to an annual salary of $150,00 to $200,000, depending on the candidate's education, skills, and years of experience. It provides opportunities for further compensation based on performance and contribution to the business's growth.