The Practice Transformation Engagement Specialist supports the work of the Practice Transformation team at Elevation Health Partners. The Practice Transformation team works to improve patient care by implementing prescribed evidence-based care management and practice transformation strategies among Federally Qualified Health Centers (FQHCs), physicians and other patient care providers in meeting quality performance objectives through data collection, data analysis, process outcome evaluation, and other PDSA rapid cycle quality improvement methods.  The Practice Transformation Engagement Specialist works to carry out the goals of the project, by working collaboratively with practices, other consultants, health plan divisions and departments, government, vendors, and community collaborators. 

 

• Support Practice Transformation Team by coordinating meetings, schedules, activities, communications, and others administrative tasks as needed 
• Conducts outreach campaigns to practices when launching new services or Medi-Cal based technical assistance and grant programs
• Implement strategies such as quality improvement interventions, empanelment, care teams, QI dashboards, workforce strengthening, care coordination and other practice level changes
• Assist and monitor assigned practices in the implementation of QI initiatives and processes PDSA cycles
• Improve performance on HEDIS measures and P4P programs
• Develop care coordination protocols, including social linkages
• Work directly with lead physicians and their staff to address issues related to quality improvement and care processes within their practices
• Research and educate practices about models of best practice and replicate model elements as needed in the practices
• Implement measures and develop tools to gauge a practice’s ability to carry out QI processes, such as disease management process flow charts and protocols for case management and care coordination
• Gather appropriate data from QI reports, audits, and/or outside sources and share with physicians and their practice staff
• Actively participate in project steering committee meetings
• Perform required medical chart audits and enter results into appropriate databases to facilitate retrieval and analysis by local project
• Assist in implementation of QI initiatives and processes at the practice level
• Work directly with providers to assist them in the development of disease management initiatives and protocols
• Provide staff training as needed to implement QI processes and initiatives

 

Education and WORK-RELATED Experience

The Practice Transformation Engagement Specialist is an entry level position. Through master’s-level education programs or work experience the individual may have had some exposure or limited work experience with:

• Practice coaching / transformation
• Quality measurement, population health management
• Lean/process improvement and data flow analysis
• Change management
• HEDIS measures, P4P programs
• Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient Centered Medical Home (PCMH) or related experience
• Care teams
• Social linkages, SDOH
• Claims and technical systems
• Clinical, coding, business operations, and IT reporting
• Public speaking and making presentations
• Developing and improving provider and health plan policies and procedures
• Value based payment initiatives
• Use of electronic medical records, data analytics, data visualization, population health management, or business intelligence solutions
• Knowledge of statistical methodologies
• Working with larger data sets, common programming languages (SQL, SAS, etc.) and low-level facility with programming concepts

Required Communication and Interpersonal Skills And Characteristics

• Ability to communicate effectively in writing and verbally with individuals at all levels of health care provision
• Proficiency in grammar and written expression as evaluated by CEFR, IELTS, TOEFL, TOEIC, or a similar industry recognized testing authority
• Curious and resourceful, seeking solutions rather than blame
• Analytical, creative, and innovative solving problems skills
• Positive, people-oriented, and energetic
• Ability to work in a rapidly changing and fast-paced environment
• Self-motivated, highly organized, and able to prioritize and manage multiple tasks

Project Leadership and Execution

• Ability to establish and maintain strong working relationships and achieve results by working collaboratively with others
• Ability to anticipate and identify ever-changing needs for the practices as they arise
• Ability to meet mission-critical deadlines and to motivate staff to meet these deadlines
• Strong organizational and project management skills
• Ability to produce quality work
• Ability to identify barriers to quality healthcare and/or gaps in process that interfere with delivery of quality healthcare
• Ability to summarize information and instructions for clarity and understanding

• Ability to maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA); confidentiality with clinical, management, and other organizational data/information

 

• Bachelor’s degree, Master of Public Health or related degree preferred

  Physical and Mental Requirements

  Employee works remotely and is required to walk, sit, talk/listen, and use hands more than 2/3rds of the time. Normal vision is required for the position. Equipment operated includes office machines and computers. Employee may be required to travel up to 50% of the time with travel out of state up to 25% of the time. There may be months of no travel. Employee may be required to be onsite at clinical practice settings and will be subject to the onsite requirements of guests and volunteers as may be determined by the client organization. To support onsite work at client facilities, employee is required to obtain an annual flu shot and complete COVID-19 vaccination. Employee is required to follow CDC guidelines for COVID-19 in work related activities, including mask wearing, social distancing, and quarantining recommendations. Employee is required to deliver high quality work under pressure and be adaptive to changing business, client and conditions.

We are a team of passionate quality improvement, public health, and technical health care consultants with close to two decades of collaboration with policy makers, grant makers, state and federal agencies and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the health care delivery system.

 

Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches.

 

Elevation Health Partners is a woman-owned small business that has been supporting safety net providers throughout California for almost two decades and recently expanded services to the state of Michigan. Our master curated, practice transformation coaching model has resulted in improved care and services for low-income and underserved communities.

 

For more information, please visit www.elevationhealthpartners.com

 

This is a full-time, hourly, non-exempt position and will report to a Principal/Director. Candidates must be authorized to work for any US employer. The Practice Transformation Engagement Specialist must have residency in a U.S. state with a Pacific Standard Time (PST) time zone. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs.

 

The benefits for full-time regular employees include: Medical, dental and vision insurance, 401k retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information is intended as a brief outline of the employee benefits program provided by Elevation Health Partners. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefits plans with or without notice.

 

Elevation Health Partners is committed to paying competitive wages. The Practice Transformation Engagement Specialist role corresponds to a level with an annual salary of $55,000-$70,000, depending on the candidate’s education and (Bachelors or Masters) years of experience (0-3 years).