Dahua Technology USA Inc. is a
subsidiary of Dahua Technology, the world’s second-largest manufacturer of
video surveillance equipment by market share, according to a 2018 IHS
report. Dahua Technology USA brings high-value, total security solutions to the
North American market by focusing on integrity and personal relationships
to enhance the customer experience. Dahua Technology’s surveillance solutions,
from award-winning cameras to video management software, deliver unparalleled
quality, reliability, and stability. Dahua Technology USA provides sales
and support throughout the U.S. and Canada.
Responsible for receiving and processing incoming
sales orders, maintaining records and compiling reports. Gather and translate
all necessary customer and internal data to develop accurate and detailed
orders that support the sales department. Work in conjunction with sales,
customers, and other internal teams to ensure orders are completed in a timely
Duties & Responsibilities:
Responsible for coordinating
with Inside Sales, Warehouse, and Logistics to expedite customer orders.
Creating and processing sales
orders, work orders, shipping orders, and/or requisitions through system.
Matches customer purchase
orders to associated bid/pricing sheets to ensure accurate billing.
Responsible for accounts
receivable collections, reconciliation of customer accounts, and monitor
customer account details for non-payments, delayed payments and other
Reviews and creates reports
based on records of items purchased, costs, deliveries, product performance,
and inventories to help guide business decisions.
Coordinates customer RMA and
investigates and resolves client-related issues.
Ensure client orders are
processed in a timely manner.
Ad-hoc data entry tasks
policies and procedures; Completes administrative tasks correctly and on time;
supports organization's goals and values; Benefits organization through outside
activities; Supports affirmative action and respects diversity.
clearly and persuasively in positive or negative situations; listens and gets
clarification; Responds well to questions; Demonstrates group presentation
skills; Participates in meetings.
clearly and informatively; Edits work for spelling and grammar; Varies writing style
to meet needs; Presents numerical data effectively; Able to read and interpret
Ethics--Treats people with
respect; Keeps commitments; inspires the trust of others; Works with integrity
and ethically; Upholds organizational values.
and thoroughness; Looks for ways to improve and promote quality; Applies
feedback to improve performance; Monitors own work to ensure quality.
on solving conflict, not blaming; Maintains confidentiality; Listens to others
without interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.
Education and Experience
- 1+ years of order entry and customer service experience
preferred or any equivalent combination of education/experience.
- Strong knowledge of the Billing and Collections procedures.
- AR experience preferred
- Bilingual Chinese required
- Strong verbal and written communication skills.
- Ability to problem solve, multi-task and work in a fast
- Team player, punctual, reliable, and high integrity.
- Microsoft Office experience preferred.
- Ability to organize, communicate and accurately report
information to departments.