Company Description

Dahua Technology USA Inc. is a subsidiary of Dahua Technology, the world’s second-largest manufacturer of video surveillance equipment by market share, according to a 2018 IHS report. Dahua Technology USA brings high-value, total security solutions to the North American market by focusing on integrity and personal relationships to enhance the customer experience. Dahua Technology’s surveillance solutions, from award-winning cameras to video management software, deliver unparalleled quality, reliability, and stability. Dahua Technology USA provides sales and support throughout the U.S. and Canada.

Job Summary

Responsible for receiving and processing incoming demo kit requests, maintaining records and compiling reports. Gather and translate all necessary customer and internal data to develop accurate and detailed demo kit orders that support the sales department. Work in conjunction with sales, customers, and other internal teams to ensure orders are completed in a timely manner. Must be able to read Chinese.

 

Duties & Responsibilities:

·       Responsible for coordinating and processing demo requests from customers, sales, and the product team

·       Control and monitor the limit for demo applications and ensure that demo kits are returned  when not utilized by internal staff/customers

·       Arrange demo requests for shipment in a timely manner

·       Answers phone calls from customers and sales team to resolve issues as they arise

·       Coordinates with internal teams to resolve client-related issues and develop ways to optimize demo processes accordingly

·       Generate ad-hoc reports as needed from executive management and internal teams

Competencies:

·       Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

·       Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·       Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

·       Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·       Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·       Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Required Education and Experience

·       1+ years of order entry and customer service experience preferred or any equivalent combination of education/experience.

·       Bilingual Chinese required (Must be able to read simplified Chinese)

·       Strong verbal and written communication skills.

·       Ability to problem solve, multi-task and work in a fast paced environment.

·       Team player, punctual, reliable, and high integrity.

·       Microsoft Office experience preferred.

·       Ability to organize, communicate and accurately report information to departments.

 

 

Compensation

·       Dahua Technology offers an attractive base salary and bonus structure. Bonus paid semi -annually, depending on performance.