Company Description

Dahua Technology USA Inc. is a subsidiary of Dahua Technology, the world’s second-largest manufacturer of video surveillance equipment by market share, according to a 2018 IHS report. Dahua Technology USA brings high-value, total security solutions to the North American market by focusing on integrity and personal relationships to enhance the customer experience. Dahua Technology’s surveillance solutions, from award-winning cameras to video management software, deliver unparalleled quality, reliability, and stability. Dahua Technology USA provides sales and support throughout the U.S. and Canada.

Job Summary

Prepare and deliver technical presentations explaining products or services to customers and prospective customers

Duties & Responsibilities:

· Discuss with customers and engineers to determine system requirements, and provide solutions.

· Collaborate with sales teams to understand customer requirements and provide sales support, working closely with all the key dealer/SI in the assigned region, build personal trust and relationship with customer

· Secure orders with sales teams

· Plan and customize products to meet customer needs

· Help clients solve key problems that needs onsite presence or coordinate with tech support team to find solutions

· Recommend and cross reference improved materials to customers, showing how changes will lower costs or increase the value

· Help in researching and developing new products by gathering customer requirements

· Help the company to provide evaluation to the customer or business opportunities in a technical perspective

· May have minor responsibility in supporting OEM customers as well

Competencies:

• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Required Education and Experience

· BS degree in Computer Science or related engineering field or equivalent practical experience

· 5+ years of technical sales, sales support or sales engineering experience

· Strong technical experience of higher-end CCTV and Access Control systems

· Excellent oral and written communication skills (ability to present information to both technical and non-technical people)