Company Description

Dahua Technology USA Inc. is a subsidiary of Dahua Technology, the world’s second-largest manufacturer of video surveillance equipment by market share, according to a 2018 IHS report. Dahua Technology USA brings high-value, total security solutions to the North American market by focusing on integrity and personal relationships to enhance the customer experience. Dahua Technology’s surveillance solutions, from award-winning cameras to video management software, deliver unparalleled quality, reliability, and stability. Dahua Technology USA provides sales and support throughout the U.S. and Canada.

Job Summary

The Repair Technician position will work as part of the RMA team responsible for performing various repair duties and handles service requests requiring technical labor. These include and are not limited to security camera and digital recorder repairs, adjustments, rework, and software updates. In addition, they will support our customers’ service centers on training and management. This position will work as a team participant along with company staff to ensure repair services meets quality standards set by the Company.

Duties & Responsibilities:

• Responds to customers' service requests and concerns in timely manner.
• Diagnoses and troubleshoots mechanical, electronic and optical problems.
• Repair the product defects to meet the quality standard.
• Support our customers on their repair engineers’ training.
• Support factory on FAE work to improve the field quality;
• May assist in monitoring and/or controlling repair inventory and/or supplies.

Competencies:

•         Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

•         Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

•         Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

•         Ethics--Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

•         Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

•         Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Required Education and Experience

·         Bachelor’s degree preferred

·         Minimum 3 years of experience in hands-on technical work in the field of electronic, mechanical, etc. Experience in repairing surveillance products is an advantage.

·         Bilingual Mandarin preferred

·         Knowledge of electronic circuit and can understand basic camera structural drawings.

·         Proficient in Microsoft Office

·         Good interpersonal skills and self-motivation

 

Compensation

Dahua Technology is offering an attractive base salary plus bonus, depending on experience.