Watchlist Outreach Specialist

Location: Remote

Job Type: Full-Time

Schedule: Weekdays

Reports To: Director of Clinical Services

About Aware Health

Aware Health is a telehealth-first musculoskeletal (MSK) healthcare company focused on helping people access conservative care earlier, avoid unnecessary imaging and surgeries, and improve long-term outcomes. We partner with employers and health plans to proactively identify high-risk members and connect them with physical therapists before problems escalate into costly interventions.

Our clinical model blends technology, data, and human connection to improve access, engagement, and healthcare value at scale.

Position Overview

We are seeking a motivated and personable Watchlist Outreach Specialist to support our clinical engagement efforts by contacting high-risk members identified through claims trends, surgery intent indicators, imaging/precertification activity, or low engagement patterns.

This is an ideal role for non-clinical Physical Therapists, pre-health candidates, or individuals with healthcare navigation, rehab tech, or patient outreach experience. This role focuses on relationship-building, communication, engagement, and helping patients access appropriate care earlier.

Core Responsibilities

  • Contact high-risk or inactive members by phone, text, and email

  • Explain Aware Health services in a clear, empathetic, and professional manner

  • Help members schedule virtual evaluations with providers

  • Conduct follow-up outreach for members who did not complete scheduling

  • Escalate urgent clinical concerns to licensed providers appropriately

  • Review assigned outreach lists and prioritize outreach efforts

  • Document outreach attempts and member responses accurately

  • Identify barriers to engagement and communicate trends to the clinical team

  • Participate in brief weekly sync meetings with clinical and customer success teams

Ideal Qualifications

  • Currently enrolled in a DPT program (preferred final clinical year) OR prior healthcare experience

  • Strong interpersonal and communication skills

  • Comfortable speaking with patients over the phone

  • Organized and detail-oriented

  • Professional written communication

  • Able to work independently in a remote environment

  • Interest in healthcare innovation, digital health, or orthopedics

  • Basic understanding of musculoskeletal conditions preferred

Key Performance Indicators (KPIs)

  • Maintain documentation completion rate greater than 95% on calls assigned (roughly 250/week)

  • Achieve at least 20 conversions per month

  • Support conversion of contacted members into scheduled evaluations

  • Maintain professional communication standards and positive member interactions

  • Demonstrate reliable attendance and responsiveness

Compensation & Benefits

  • Hourly compensation based on experience, flexible scheduling, remote work environment, and opportunity for growth within clinical operations and digital health strategy.

  • Hourly range: $30.00-$37.00 / hour

  • Comprehensive Coverage

    Medical (PPO, HMO, HDHP), Dental, Vision, 401K, Life Insurance, Short/Long-Term Disability, FSA, and EAP.