In this role, the Director - Business Process Optimization will lead company-wide operational improvement and optimization initiatives to drive improvement in operational and financial performance to realize business value. You will apply process improvement and reengineering methodologies and principles to conduct process modernization projects across the organization. You will work with every function at DSD to identify areas of improvement, facilitate process owners and users through performance excellence tools, and launch (and if necessary, support) projects to reduce waste and complexity in our business processes.
This role will support the success of the organization by helping to champion process improvement practices and culture, as well as create and foster an environment in which continuous improvement in business processes is welcomed. This role will also be responsible for the process standardization and optimization in the business to align with defined SAP and best practices. Where appropriate and prioritized by the division, this role will be responsible for the effective transitioning of existing project teams and the facilitation of new project teams in the accomplishment of division-wide activities and objectives.
Day to Day Responsibilities:
• Interact with all levels of management and be able to document existing processes, manage and analyze data, and recommend enhanced business processes.
• Use knowledge and understanding of process improvement approaches to train and/or facilitate working sessions regarding business processes.
• Provide expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvements.
• Lead the analyses of operations, business processes, and organizational structures using business process reengineering and improvement methods and tools.
• Support implementation activities using change management approaches and interact with staff and senior leadership to accomplish project objectives.
• Work in a team environment and provide business process management expertise to staff engagements and project workstreams.
• Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes.
• Maintain inventory of business processes and coordinate updates to the inventory working with various Operations department teams.
• Identify and develop standard approaches, toolsets, and training needs to further define and build out the foundation of the Business Process Engineering function.
• Identify opportunities to improve work processes, enhance the quality of service and productivity, and communicate opportunities to Operations department leadership.
• Develop and monitor scorecards and other tools to measure the success of process improvement initiatives.
• Support the development and implementation of policies and procedures necessary to support Operations processes.
• Support the development of service and operating agreements.
• Stay abreast of leading practices for business process documentation and execution.
• Champion process improvement methodologies (e.g., Lean).
• Support a culture focused on customer service, continuous improvement, and performance measurement.
• Foster a process excellence culture by performing the following organizational processes in coordination with the Change Management and Internal/Executive Communication teams: communication, customer relationship management, performance management, performance measurement, knowledge management, people development.
• Use the feedback system to enhance business performance and organizational effectiveness.
• Partner with functional teams to share continuous improvement best practices.
• Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes.
• Communicate Lean and other process improvement methodologies to the organization.
• Coordinate with SAP Program team to manage milestone deliverables related to the deployment.
Travel Requirements:
• Up to 25%.
• May increase during peak deliverables deployment.
Required Education:
• Bachelor's degree in Business, Engineering, or related degree.
Required Years and Area of Experience:
• Minimum of 8+ years of experience in renewables, construction, real estate, manufacturing, or logistics
• Minimum of 5+ years of progressive experience in business improvement and performance excellence/measurement projects.
Required Skills:
• Demonstrated track record of reengineering business processes and driving adoption across an organization/department.
• Experience and knowledge of project management approach, tools, and phases of the project lifecycle.
• A clear understanding of process excellence and business process streamlining methodologies.
• Has managed functional processes and policies and/or projects.
• Experience in implementing continuous improvement processes.
Desired Experience / Qualifications / Skills:
• Certification in Lean, Six Sigma, or other process improvement methodology.
• Experience with SAP ERP implementation in a multi-national environment.
• Experience with IT and software deployments in an agile structure.
• Experience managing a team, particularly in a matrix or project-style environment.
• Master's in Business, Organizational Design, or Engineering or related degree.
Soft Skills:
• Excellent interpersonal, negotiation, coaching, verbal and written communication skills, as well as tact, diplomacy, and the ability to maintain strict confidentiality.
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required, in person and virtually.
• Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization.
• Effective internal consulting skills along with the ability to positively influence others in the desired direction to achieve identified outcomes without direct lines of authority.
• Attention to detail and passion for delivering outstanding service.
• Ability to make complex things simple to execute.
• Coach and influence at all levels within the organization.
• Multi-task and work independently as well as part of a team; self-motivated.
• Effectively detect, surface, and resolve conflicts among individuals and/or workgroups.
• Drive and maintain employee engagement.
• Coordinate delivery of work activities.
• Communicate ideas both orally and in writing to influence others using on-on-one contact, formal presentations, and group discussions.
• Recognize the appropriate style, level of detail, and message for the audience.
• Identify concerns before they become problems, and to propose solutions to the concerns.
Additional Eligibility Requirement DSD will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Notice to Recruiters & Staffing Agencies Distributed Solar Development has an internal talent acquisition department and designated career site for individuals looking to join our team. Distributed Solar Development will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Distributed Solar Development, in any capacity will be considered property of Distributed Solar Development. This policy is applicable to all Distributed Solar Development locations and will be the responsibility of third parties and vendors to understand this policy. Distributed Solar Development will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
About Us Distributed Solar Development (DSD) is transforming the way organizations harness clean energy. With unparalleled capabilities including development, structured financing, project acquisition and long-term asset ownership, DSD creates significant value for our commercial, industrial and municipal customers and partners. Backed by world-leading financial partners like BlackRock Real Assets and rooted in our founding at GE with a 120+ year legacy of innovation, our team brings a distinct combination of ingenuity, rigor, and accountability to every project we manage, acquire, own and maintain. To learn more, visit dsdrenewables.com. Connect with us on LinkedIn and Twitter. Distributed Solar Development is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.