Position Summary:
COCA House Managers are an integral part of COCA Presents shows, COCA’s Pre-Professional produced shows and many other shows and events. They are the front-line representative of COCA and should provide the highest level of customer service to patrons, donors, guests and anyone else that is coming to COCA.

Essential Functions:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Represent COCA for the COCA Presents shows, COCA’s produced shows, COCA fundraisers and/or special events.
• Ensure the safety and comfort of patrons including adjusting temperature, resolving seating issues, etc.
• Work as a liaison between COCA staff, ushers, performers, technicians and the public.
• Be familiar with COCA’s emergency procedures in case of patron accident, fire, inclement weather, etc. and executing said procedures, if necessary.
• Be familiar with COCA’s theatrical polices and seating charts.
• Prepare the Front-of-House for patron arrival and perform checks on the House prior to House open.
• Trains all ushers and places them at necessary posts (handing out programs, taking tickets, seating patrons).
• Collaborate with the Production Manager/COCA staff and technicians on the house open, production start times and intermissions.
• Address any patron needs with or without the assistance of the on-duty Facility Supervisor, Patron Services or other COCA team members.
• Other duties as assigned.

Education and/ or Qualifications:
• Previous experience in front of house or theatrical management preferred.
• Customer service experience is required.

Competencies:
• Ability to problem solve, be flexible, imaginative, and innovative.

Physical Demands & Work Environment:
• Ability to communicate so others will be able to clearly understand instruction.
• Ability to stand and circulate for extended periods of time.
• Ability to bend, twist, stoop, kneel and reach in all directions.
• Ability to lift and carry up to 50 lbs.
• Availability to work nights and weekends, dependent upon COCA’s Production Season.