The Truck Team Lead will report directly to the Los Angeles Area Manager and will supervise their assigned truck shifts. The Team Lead is in charge of ensuring that their shift runs smoothly, customer satisfaction remains high, and team members stay focused and on task.

RESPONSIBILITIES

• Train, coach, supervise and provide support to team members on shift

• Anchors the team through all operational duties based on the volume of the shift

• Anticipates customer and truck needs by constantly evaluating environment and customers

• Communicates necessary information to manager

• Keeps tabs on the team morale to ensure team is staying positive and productive

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence

• Delivers excellent customer service and steps in to assist team members on shift with customers who might need additional assistance 

• Executes truck operations during scheduled shifts including organizing opening and closing duties as assigned and ensuring truck gets to a from location safely and on time

• Assists with admin work as needed such as ordering and inventory

• Takes truck to be wrapped, as well as any maintenance or repair appointments

• Deeply understands the Van Leeuwen menu and provides quality product to our customers

• Follows all policies and procedures and keeps tabs on employees on shift to ensure they are following protocol as well

• Maintains regular and punctual attendance

• Maintains availability that includes at least two weekend days (Fri, Sat, Sun) plus any days deemed necessary by leadership based on needs