Van Leeuwen Ice Cream is hiring a full-time General Manager for our Fort Worth, Texas location. This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!).
The Retail General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.
RESPONSIBILITIES
Completes store operational requirements by scheduling and assigning stations for employees
Maintains store staff by recruiting, selecting, orienting, and training employees
Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
Upholds excellent standard of customer service
Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
Maintains a safe and clean environment for customers and employees
Rolls out new menu items to team members and communicates these changes throughout the retail space
Processes weekly payroll in a timely and accurate manner
Manage and submit all employee forms
Orders and maintains uniform supply and successfully holds all employees to uniform standard
Addresses all maintenance issues
REQUIREMENTS
Bachelor’s Degree preferred
Food handlers license required
2+ years of experience in a food retail management role preferred
Prior experience managing a team required
Excellent communication and problem-solving skills
Ability to multitask