Van Leeuwen Ice Cream is hiring full-time Retail Team Leads, based out of our Philadelphia area stores. This is a great opportunity for an experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as the company embarks on its next stage of major growth. The ideal candidate is someone who is experienced in food service operations, driven, and can thrive in a fast-paced environment (and loves ice cream!).
The Retail Team Leads will report directly to the General Manager of their assigned stores and will supervise their assigned shifts. The Team Lead is in charge of ensuring that their shift runs smoothly, customer satisfaction remains high, and team members stay focused and on task.
RESPONSIBILITIES
Train, coach, supervise and provide support to team members on shift
Anchors the team through all operational duties based on the volume of the shift
Anticipates customer and store needs by constantly evaluating environment and customers
Communicates necessary information to GM
Keeps tabs on the team morale to ensure team is staying positive and productive
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence
Delivers excellent customer service and steps in to assist team members on shift with customers who might need additional assistance
Executes store operations during scheduled shifts including organizing opening and closing duties as assigned and deploying labor as needed to keep up with store volume
Deeply understands the Van Leeuwen menu and provides quality product to our customers
Follows all policies and procedures and keeps tabs on employees on shift to ensure they are following protocol as well
Maintains regular and punctual attendance
Maintains availability that includes at least two weekend days (Fri, Sat, Sun) plus any days deemed necessary by retail leadership based on store needs
3+ years of experience in food service (quick service a plus)
PHL Manager-level Food Handlers required
Excellent communication and problem-solving skills
Excellent organizational skills
Ability to train and coach team members
Ability to multitask