Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee our two Philadelphia locations (13th & Sansom and Rittenhouse). This is a great opportunity for a highly experienced individual to work closely with a growing brand. The ideal candidate is someone who has experience operating high volume food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves Ice Cream!)

The Multi-Unit General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience.

JOB RESPONSIBILITIES

• Completes store operational requirements by scheduling and assigning stations for employees
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results
• Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor
• Upholds excellent standard of customer service
• Ensures availability of merchandise and services by communicating with vendors; maintaining inventories
• Maintains a safe and clean environment for customers and employees
• Rolls out new menu items to team members and communicates these changes throughout the retail space
• Processes weekly payroll in a timely and accurate manner
• Manage and submit all employee forms
• Orders and maintains uniform supply and successfully holds all employees to uniform standard
• Addresses all maintenance issues

JOB REQUIREMENTS

• Bachelor’s Degree preferred
• Food handlers license required
• 2+ years of experience in a food retail management role preferred
• Prior experience managing a team required
• Excellent communication and problem-solving skills
• Ability to multitask