Van Leeuwen Ice Cream is hiring a full-time Retail Team Lead. This is a great opportunity for an experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as the company embarks on its next stage of major growth. The ideal candidate is someone who is experienced in food service operations, driven, and can thrive in a fast-paced environment (and loves ice cream!).
The Retail Team Leads will report directly to the Los Angeles Area Manager and will supervise their assigned shifts. The Team Lead is in charge of ensuring that their shift runs smoothly, customer satisfaction remains high, and team members stay focused and on task.
JOB RESPONSIBILITIES
- Train, coach, supervise and provide support to team members on shift
- Anchors the team through all operational duties based on the volume of the shift
- Anticipates customer and store needs by constantly evaluating environment and customers
- Communicates necessary information to GM
- Keeps tabs on the team morale to ensure team is staying positive and productive
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence
- Delivers excellent customer service and steps in to assist team members on shift with customers who might need additional assistance
- Executes store operations during scheduled shifts including organizing opening and closing duties as assigned and deploying labor as needed to keep up with store volume
- Deeply understands the Van Leeuwen menu and provides quality product to our customers
- Follows all policies and procedures and keeps tabs on employees on shift to ensure they are following protocol as well
- Maintains regular and punctual attendance
JOB REQUIREMENTS
- 3+ years of experience in food service (quick service a plus)
- Food handlers license
- Excellent communication and problem-solving skills
- Excellent organizational skills
- Ability to train and coach team members
- Ability to multitask
- Ability to lift 25+ pounds
- Ability to stand for long periods of time