We are offering $500 signing bonus and a comprehensive benefits package, training and career development opportunities, paid time off and more, this is an opportunity you don't want to miss!
Alliance Global Solutions is a leading provider of internet and phone services, and we are expanding our installation team and looking for a Lead Fiber Technician in the Kingston, NY, area. Our Technician will play a crucial role in delivering top-notch services to our customers' homes and small businesses while providing leadership to your peers.
Responsibilities:
· Independently visit customers' homes and small businesses to professionally install and troubleshoot internet and phone services.
· Work collaboratively with your team to complete daily assigned tasks and ensure all customers have a positive installation experience.
· Safely use hand, power tools, and prioritize safety.
· Ensure that all installed services meet the scope and expectations of the service provider using company-provided tools and test equipment.
· Drive a company-provided vehicle to job sites in a professional and safe manner, adhering to all company driving policies.
· Always maintain a well-stocked and clean vehicle.
· Complete job ticketing accurately and in a timely manner.
· Provide exceptional, professional customer service at every job site.
· Must possess strong performance, management, and communication skills to deliver a consistent message of performance expectations.
· Ensure new technical practices, and customer contact skills are being delivered by peers.
· Work with the Area Operations Manager to schedule workforce appropriate to workload.
· Must be able to work flexible hours with the understanding that workdays can be more than normal hours and some weekend and holiday work may be required.
· Must be knowledgeable and capable of performing emergency installation/service work (<5%).
Position Requirements: ( Must have at 3 years of Master technician experience)
· Must have solid knowledge of Broadband Installation, Map & Print Reading, Fiber, codes and standards relative to residential or commercial communications.
· Must have solid knowledge of home construction and the installation of communications systems.
· Comfortability of working in attics and crawl spaces in a customer’s home
· Experience meeting new people every day working in a fast-paced, high demand job environment.
· Valid driver's license
· Excellent customer service skills.
· Able to lift, climb and carry ladders of at least 70 lbs.
· Critical thinking and problem-solving skills
- MUST LIVE within 30 miles of Kingston NY area
- Job Type: Full time
Pay: $23.00-$24.00 (Based on Experience)
Experience:
Master Technician or related: 3 years (Required)