Client Services Manager

Full-Time Position: Client Services Manager

ABOUT PROGRAMETRIX

PrograMetrix is a programmatic performance agency that creates value for brands and agencies by combining innovative programmatic media strategies with cutting-edge ad tech to help our clients increase ROI and acquire new customers.

PrograMetrix provides end-to-end campaign management services and improves advertising performance across programmatic display, mobile, native, online video, CTV/OTT, digital audio, DOOH, paid social and paid search channels by integrating best-in-class ad tech platforms backed with streamlined agency processes and proprietary campaign optimization techniques.

We have a passion for educating our clients, instilling trust through transparency and exhibiting a forward-thinking work culture that makes for a unique agency experience. We’re fearless enough to conquer any marketing challenge, nimble enough to continually evolve and small enough to always care. We make programmatic advertising a whole lot easier and have a lot of fun helping our clients grow while achieving their business objectives.

If you are looking to advance your career with a collaborative, competitive and forward-thinking agency while contributing to a fun and high-energy workplace environment, you will love working at PrograMetrix. We want you to be part of our winning culture that helps us exceed our clients’ advertising goals while we help you to further your professional development and marketing skill set.

WHO ARE WE LOOKING FOR?

A client services pro who takes pride in building long-term business relationships and is comfortable leading numerous client accounts, managing the day-to-day communications and meeting face to face with clients (via Zoom or in person meetings).

You strive to build genuine, long-term relationships with clients and can identify opportunities for deepening the client relationship through innovation, the adoption of new advertising channels/technologies and use of broader agency services. You are looking for a position where you can make a true impact and you aren’t afraid to bring your ideas to the table. You enjoy taking ownership end-to-end, working in a high-growth environment, collaborating with high-performing teams and having the freedom to define and implement your vision to grow client accounts.

KEY DAY TO DAY RESPONSIBILITIES:

· Manage and grow a roster of client accounts

· Study your clients’ business challenges, opportunities and growth strategies to become a trusted advisor in recommending new media plans, audience targeting tactics and measurement solutions to help your clients achieve their digital advertising goals

· Use creative and strategic problem-solving skills to find solutions that are mutually beneficial to our clients and PrograMetrix

· Become an expert on the use and best practices of The Trade Desk, Google Ads, Facebook/Instagram Ads Manager, LinkedIn Advertising platform, Bombora, and Google Analytics

· Work closely with Sales and your colleagues in the Client Services department to develop and optimize an onboarding plan that will make new customers successful with our agency services

· Offer insights and continual education to clients on data trends, optimizations performed and strategic recommendations for campaign improvement.

· Work closely with Sales to identify ways to grow current accounts by retention, upsell & cross-sell tactics

· Identify opportunities to request client reviews on Google and testimonial statements to assist in the development of customer success stories/case studies

· Emerge as a brand ambassador through participation in developing content for the company’s blog and communication to clients and prospective customers via company social media channels

REQUIREMENTS:

Bachelor’s Degree in marketing or related field from a four-year university is preferred

· 3+ years of digital advertising experience required; 2+ years of client-facing experience

· Proven track record in agency-side client services/account management, with deep experience in programmatic, paid social and paid search advertising

· Proven track record of growing accounts by forging strong relationships with clients, understanding their objectives and recommending optimal strategies

· Ability to present a compelling story to clients, adapting to what the client needs to see, balancing the right amount of information and simplifying complex services/performance metrics so they make sense to clients

· Work with the Sales team to upsell clients through utilizing your knowledge of the clients’ business and our agency services to present optimal strategies that will retain and grow client accounts

· Experience managing client relationships with B2C and B2B brands

· Proficiency in PowerPoint, Excel and other Microsoft Office products to develop compelling presentations to clients with the ability to manipulate data, create charts and other data visualizations.

· Experience analyzing data trends to inform and report on campaign performance (preferred)

· Experience working in programmatic media (DSPs), Google Ads, Facebook/Instagram and LinkedIn advertising platforms (preferred)

· Outstanding troubleshooting, analytical, and problem-solving abilities, and skilled at collaborating cross-functionally in a fast-paced start-up environment

· Proven experience utilizing project management software and solutions – excellent time management skills with an ability to prioritize projects and meet deadlines.

· Discover and define your own work – great sense of ownership and proactively finding opportunity

COMPENSATION & Benefits:

PrograMetrix will structure a competitive compensation package to attract qualified candidates which includes the following:

· Base salary

· Fast, personalized growth plan with quarterly performance reviews and quarterly bonuses

· Comprehensive healthcare plan

· Retirement plan

· Travel opportunities for in-person client meetings and industry conferences

· Fun workplace environment, unlimited paid time off, and flexible work-from-home schedule