Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions that are delivered by an elite team of experienced healthcare professionals. Their ability to create positive healthcare experiences and empower people in their health journeys allows us to improve clinical outcomes. 

Without these incredible team members, we wouldn’t be able to make the positive impact that we do. Their consistent efforts in supporting, encouraging, and caring for our patients, especially during these uncertain times, while giving them personalized care truly make a difference. If this mission resonates with you, we invite you to join us. 

Job Summary:

The EHR Support Specialist I is responsible for providing technical support to users of the electronic health record (EHR) system. The EHR Support Specialist I responds to user inquiries, troubleshoots issues, and escalates complex problems. The EHR Support Specialist I will have a keen working knowledge and can demonstrate an understanding of multiple electronic health records systems (EHR), VPNs, remote desktop, and other related software. Thorough knowledge of clinical and EHR workflows, experience training end users remotely, remote troubleshooting of systems and applications, and creating and maintaining training materials are key attributes of the candidate. The EHR Support Specialist will install, configure, and test HIS access, remotely train and support end users, and create and manage HIT department instructions and training materials. Supports department team members as necessary. This is a part-time position and will consist of four hours daily, Monday - Friday. The hours must be between 8 am - 5 pm ET. 

Job Duties:

             Provide first-level support to EHR system users via phone, email, ticketing system, or remote access

             Troubleshoot and resolve issues related to hardware, software, network, and EHR systems in a timely and professional manner

             Document user requests, issues, and resolutions in the ticketing system

             Document issues, solutions, and procedures in a clear and accurate manner

             Escalates complex or unresolved issues

             Follow up with users to ensure satisfaction and closure of tickets

             Install, configure, and update applications according to established standards and procedures

             Assist with system training, orientation, and education for new and existing users

             Possess working knowledge for all applications within the HIS

             Maintain and update user manuals, guides, and FAQs

             Participate in system testing, validation, and quality assurance

             Stay updated on system changes, enhancements, and best practices

             Collaborate with other EHR support staff and HIT team members


             Associate degree or higher in healthcare, IT, or related field

             1+ year of experience in EHR system support or administration

             1+ year of experience in providing remote support

             Knowledge of EHR system functionality, workflows, and standards

             Experience supporting and working in multiple EHR systems (e.g., Epic, eClinicalWorks, AdvancedMD)

             Experience in healthcare or clinical setting

             Knowledge of medical terminology and anatomy

             Excellent communication, customer service, and problem-solving skills

             Proficiency in Windows operating systems and Microsoft Office applications

             Familiarity with network protocols, devices, and troubleshooting tools

             Ability to diagnose and resolve issues quickly and effectively

             Ability to communicate clearly and courteously

             Ability to work independently and as part of a team

             Ability to prioritize and manage multiple tasks in a fast-paced environment

             Ability to learn new technologies and skills quickly

             Ability to maintain confidentiality and comply with HIPAA regulations

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