Description

Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions that are delivered by an elite team of experienced staff members.
Without our incredible team members, we wouldn’t be able to make the positive impact that we have. Their consistent efforts in supporting, encouraging, and caring for our patients truly make a difference. If this mission resonates with you, we invite you to join us.

Position Summary

Wellbox partners with physicians and health systems to enhance patient engagement and improve population health outcomes with the first and only end-to-end Chronic Care Management solution. Under the direction of the  Account Management Director, the Account  Coordinator is responsible for building and maintaining client relationships.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist with managing the expectations of the clients.

With direction from the supervisor, work to resolve situations quickly if interruptions occur during the service delivery process.

Build relationships and effectively communicate with physicians and office managers.

Maintain customer database by inputting customer profile and updates

Assist in keeping clients engaged and informed through timely monthly reports, meetings, conference calls, and scheduled visits

With direction from the supervisor, solve issues proactively through working with the internal Wellbox team and keeping the client updated on our progress

Facilitate in developing proposals to upsell new services to accounts to expand their current contract

Onboarding new customers in a timely and professional manner to ensure early satisfaction

Assist with Coordinating quarterly data refresh with the customer and internal data analyst team

Travel

Must be available to travel as needed. Travel is currently limited.

Position Type and Expected Hours of Work

This is a regular, full-time position

Required Education and Experience

Bachelor’s degree in business administration or relevant field

Proficient in Microsoft Office 365 and related Suites

Well-organized and responsible with an aptitude in problem-solving

Excellent verbal and written communication skills

A team player with a high level of dedication

Knowledge of Salesforce.com