Wellbox partners with physicians and health systems to enhance patient engagement and improve population health outcomes with the first and only end-to-end Chronic Care Management solution. Under the direction of the Account Management Director, the Account Coordinator is responsible for building and maintaining client relationships.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist with managing the expectations of the clients.
With direction from the supervisor, work to resolve situations quickly if interruptions occur during the service delivery process.
Build relationships and effectively communicate with physicians and office managers.
Maintain customer database by inputting customer profile and updates
Assist in keeping clients engaged and informed through timely monthly reports, meetings, conference calls, and scheduled visits
With direction from the supervisor, solve issues proactively through working with the internal Wellbox team and keeping the client updated on our progress
Facilitate in developing proposals to upsell new services to accounts to expand their current contract
Onboarding new customers in a timely and professional manner to ensure early satisfaction
Must be available to travel as needed. Travel is currently limited.
Position Type and Expected Hours of Work
This is a regular, full-time position
Required Education and Experience
Bachelor’s degree in business administration or relevant field
Proficient in Microsoft Office 365 and related Suites
Well-organized and responsible with an aptitude in problem-solving
Excellent verbal and written communication skills
A team player with a high level of dedication
Knowledge of Salesforce.com