Description

Wellbox is a growing healthcare company that provides innovative virtual care solutions for healthcare systems, healthcare payers, employers, and ACOs. These comprehensive solutions help assess and improve the health outcomes of our patients.

Position Summary

In the Care Coordinator position, nurses will perform telephonic encounters with patients on behalf of our partners. 

Wellbox is seeking Licensed Nurses who are good with technology to work from their home office while complying with HIPAA privacy laws. We are seeking full-time candidates and not presently hiring part-time. 

Essential Functions

•       Manage and support our patient’s health care needs via phone conversations

•       Use various technology platforms and EHRs to conduct and document visits

•       Manage and support a personalized care plan for each patient to address their physical, mental, and preventative health

•       Coach patients to reach their goals of medication management, following medical treatment plans, healthy eating, weight management, increasing activity, stress reduction, sleep improvement, etc.

•       Connect patients with professionals such as nutritionists, nurses, and doctors who can also assist them in meeting their health care needs

•       Prepare patients for appointments and procedures. Provide follow-up as needed

•       Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims

•       Review insurance plans and suggest tips to get the most from their benefits

•       Proactively suggest services or preventive screenings relevant to each patient

Work Environment

This job operates in the comfort of your home setting and uses standard office equipment such as computers and headsets for internet calls. You will be provided with all equipment and software needed to perform your duties. You will need to have wired, high-speed internet, a private space free from noise, and an ergonomic workspace for your computer. Please note, Wifi, HotSpot, and Satellite internet, at any speed, will not be acceptable in this position. 

Physical Demands

This is a sedentary position, but some equipment setup is required. 

Required Education and Experience

•       Active LPN or LVN License

•       Specialty certification preferred

•       A minimum of two years of clinical experience

•       Experience in care coordination or care management, health coaching, and motivational interviewing

•       Hands-on experience and comfortability with Electronic Medical Records

•       Experience using Microsoft Office products such as Teams, Outlook, and Excel

Competencies Required to Perform the Position and Key Success Factors

•       Must have advanced computer skills including typing speed, email, internet research, downloading and uploading files, and working in multiple browser windows. Must be extremely comfortable using new technology and software

•       Skilled in using various computer programs (If you don't love computers, you won't love this position!)

•       Ability to quickly adapt to new processes, software changes, and priorities

•       Understand health care goals associated with chronic disease management provided by the practice

•       Ability to provide prevention and intervention for multiple disease conditions through motivational coaching

•       Ability to exercise initiative, judgment, organization, problem-solving, and decision-making 

•       Excellent written and listening skills are a must

•       Flexible with your availability and interested in working in a telemedicine environment with frequent change and product improvements 

•       Capable of organizing work to achieve daily/weekly goals and objectives 

•       Ability to assess, adapt, and calmly respond to changing and crisis environment 

•       Ability to work collaboratively with both internal and external medical staff and external partners and organizations

•       Ability to facilitate patient access to community resources

•       Ability to monitor, assess, and record patient progress against a plan of care

•       Excellent verbal and written communication skills required

•       Skilled in care management and patient assessments

•       Knowledge of care management, resource, and utilization management

•       A true passion for caring for patients

•       A sincere interest in helping people and working for a company that is making amazing strides both within the healthcare industry and for patients