Wellbox is a growing healthcare company that provides innovative chronic, preventative, and virtual care management solutions. These comprehensive solutions help assess and improve the health outcomes of our patients.
As a direct result of the number of COVID-19 tests being performed all over the country, it has become increasingly difficult for test results to be delivered to impacted patients in a timely and efficient manner. This has overburdened the healthcare system and decreased the quality of care patients are able to receive.
Wellbox has recently been engaged by a company performing COVID-19 tests to assist with this challenge.
Wellbox nurses will be providing high-quality telephonic interactions with patients who have been tested for COVID-19, sharing their results with them, providing the necessary information, and answering their questions and concerns.
This job operates in a professional, remote environment. This role routinely uses standard office equipment.
Position Type and Expected Hours of Work
This is a temporary, full-time position. Hours range from 8 am - 9 pm ET daily. Alternating weekends are required. This is a remote position and nurses will be expected to be working in a dedicated office space, free from outside noise and in a HIPAA compliant fashion.
Contacts patients with results from their COVID-19 test
Receives inbound calls from patients and utilizes the Wellbox Operating System to look up patient information and report test results
Educates patients on recommended protocols to follow in cases of positive test results
Provides general education about COVID-19
Required Education and Experience
Two or more years of nursing experience with active LPN or LVN license
Knowledge of Microsoft Office 365 including Outlook, Excel, and SharePoint
Capable of making independent decisions with the use of good critical thinking and problem-solving skills
Excellent verbal, written, and listening skills
Understanding and comfortability working with Phrase Express and Wellbox Operating System a plus