Position Summary

Wellbox is a growing healthcare company that provides innovative chronic, preventative, and virtual care management solutions. These comprehensive solutions help assess and improve the health outcomes of our patients.

As a direct result of the number of COVID-19 tests being performed all over the country, it has become increasingly difficult for test results to be delivered to impacted patients in a timely and efficient manner. This has overburdened the healthcare system and decreased the quality-of-care patients are able to receive.

Wellbox has recently been engaged by a company performing COVID-19 tests, on behalf of the government, to assist with this challenge.

Wellbox nurses will be providing high-quality telephonic interactions with patients who have been tested for COVID-19, sharing their results with them, providing the necessary information, and answering their questions and concerns.

Work Environment

This job operates in a professional, remote environment. This role routinely uses standard office equipment.

Position Type and Expected Hours of Work

This is a regular, full-time position. Shifts are available 7 days a week from 12 pm - 8 pm ET. Nurses are required to work 40 hours weekly and need to pick up at least one weekend per month. This is a remote position and nurses will be expected to be working in a dedicated office space, free from outside noise and in a HIPAA compliant fashion. 

Essential Functions

• Contacts patients with results from their COVID-19 test
• Receives inbound calls from patients and utilizes the Wellbox Operating System to look up patient information and report test results
• Educates patients on recommended protocols to follow in cases of positive test results
• Provides general education about COVID-19

Required Education and Experience

• Two or more years’ nursing experience
• Knowledge of Microsoft Office 365 including Outlook, Excel, and SharePoint
• Capable of making independent decisions with the use of good critical thinking and problem-solving skills
• Excellent verbal, written, and listening skills
• Understanding and comfortability working with Phrase Express and Wellbox Operating System a plus

Pay Structure

• $18 hourly
• $20 for bilingual nurses