Position Summary

Wellbox is a growing healthcare company that provides innovative chronic, preventative, and virtual care management solutions. These comprehensive solutions help assess and improve the health outcomes of our patients.

As a direct result of the number of COVID-19 tests being performed all over the country, it has become increasingly difficult for test results to be delivered to impacted patients in a timely and efficient manner. This has overburdened the healthcare system and decreased the quality-of-care patients are able to receive.

Wellbox has recently been engaged by a company performing COVID-19 tests, on behalf of the government, to assist with this challenge.

Wellbox nurses will be providing high-quality telephonic interactions with bilingual patients who have been tested for COVID-19, sharing their results with them, providing the necessary information, and answering their questions and concerns.

Work Environment

This job operates in a professional, remote environment. This role routinely uses standard office equipment.

Position Type and Expected Hours of Work

This is an independent contractor position. Patient coverage is needed daily from 8 am – 9 pm in the patient’s time zone (EST or CST currently). Contractors may sign up to cover shifts that are 4, 6, or 8 hours and will be expected to be working in a dedicated office space, free from outside noise and in a HIPAA compliant fashion.

Essential Functions

  • Contacts patients with results from their COVID-19 test
  • Receives inbound calls from patients and utilizes the Wellbox Operating System to look up patient information and report test results
  • Educates patients on recommended protocols to follow in cases of positive test results
  • Provides general education about COVID-19

Required Education and Experience

  • Two or more years’ nursing experience
  • Knowledge of Microsoft Office 365 including Outlook, Excel, and SharePoint
  • Capable of making independent decisions with the use of good critical thinking and problem-solving skills
  • Excellent verbal, written, and listening skills
  • Understanding and comfortability working with Phrase Express and Wellbox Operating System a plus

Pay Structure

Nurses will be compensated for each completed patient interaction. Patient interactions will last a minimum of 5 minutes and average a total of 10 minutes.

    • $4 per completed interaction lasting less than five minutes (Saturdays and Sundays)
    • $11 per completed interaction lasting more than five minutes (Saturdays and Sundays)
    • $1.50 per voicemail left for a patient. After a voicemail is left patients may be placed in follow-up with the option to continue the follow-up and attempt to turn the call into a $3 or $10 interaction listed above. 
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