Position Summary

Wellbox is a growing healthcare company that provides innovative chronic, preventative and virtual care management solutions. These comprehensive solutions help assess and improve the health outcomes of our patients.

Wellbox is seeking a dynamic individual to assist with gathering, documenting, and tracking business operational needs for an internally developed care management system.

Essential Functions

Responsibilities include but are not limited to:

·         Help shepherd internal programs to completion

·         Document operational objectives by studying business functions

·         Gathering information, evaluating output requirements and formats from the operational team.

·         Analyze end user requirements by constructing workflow charts and writing specifications.

·         Provides help desk support for internal system, documents issue details within JIRA and escalates to R&D. Provides troubleshooting steps for end users.

·         Maintains intense knowledge of internal system and related interfaces for continued system development and operational growth.

·         Works directly with operational team for requirement gathering and prioritization. Communicates and coordinates operational requirements with senior systems analyst.

·         Recommends system controls by identifying problems; writing improved procedures.

·         Provides references for users by writing and maintaining end user documentation for regularly scheduled system releases.

·         Maintains user confidence and protects operations by keeping information confidential.

·         Soft Skill Requirements:  Detail oriented, Verbal and written communication skills, Technical and computer oriented, Problem-solving skills, Strong work ethic, Ability to work in a team.

Travel

Limited (up-to monthly) travel to off-site developer offices in Georgia will be required.

Position Type and Expected Hours of Work

This is a full time, in-office position. Our standard hours of operation are Monday through Friday from 8 am – 4:30 pm. Some flexibility with hours may be required in tandem with strategic initiatives. 

Required Education, Experience, and Competencies

·         Bachelor’s degree or 2-4 years of similar on the job experience is required.

·         Analytical thinking and highly skilled in working with data and technology

·         Self-directed with strong organizational skills and ability to manage multiple projects

·         Effective oral and written communication skills with the ability to articulate complex information in understandable terms to various audiences