Job Overview:  Reporting to the Manager of Commercial Operations, the Commercial Operations Associate is responsible for supporting regular activities and special projects related to enabling Hatch Data’s customer-facing teams to scale.  The Commercial Operations (COps) team is responsible for maintaining the integrity of data contained in corporate systems by developing, communicating and enforcing processes that internal stakeholders use to manage customer relationships, including, but not limited to, CRM, ERP, marketing automation, and other applications.  As well, the day-to-day activities of customer-facing teams require regular support for contract management, administrative requests, reporting, lead generation and more.  The Commercial Operations Associate will be responsible for supporting these activities on an ongoing basis or as a special project.

 

Responsibilities and Duties:

 

-        General Support: Support customer-facing teams by contributing to the management of the COps support queue, specifically with:

o   Contract Management

o   CRM Opportunity Quality Check & Close

o   Customer administrative requests

-        Reporting: Maintain weekly, quarterly and annual reporting needs

o   Manage OKR reporting across all functional areas of the Commercial Team

o   Manage Renewal and New Business pipelines weekly to improve predictability, accountability and accuracy

-        Growth: Support Sales & Marketing by providing lead generation and reporting throughput

o   Source Leads for Sales & Marketing email campaigns and direct sales outreach

o   Generate insight through advanced analytics to improve decision making and sales and marketing efficiency

 

Ideal Candidate:

 

You’re a team player who works well under pressure, demonstrates resourcefulness, follow-through and ability to independently conclude projects and assignments reliably.

 

Experience:

-        Some experience in sales operations preferred

-        Ability to maintain the highest level of confidentiality and discretion

-        Excellent organization skills, acute attention to detail, ability to juggle multiple tasks in a fast-paced, time sensitive environment

-        Strong computer skills are a requirement.  Substantial experience with Google’s G-Suite for Business (including Gmail, Google Docs, Google Sheets, Google Drive and Slides), DocuSign, Salesforce and NetSuite or other web-based systems a plus.

        

Characteristics:

-        Mission-driven and leads by example with equal parts brain and heart.

-        Operationally-minded, empathetic, self-starter, driven, and gets things done.

-        Natural communicator that instills confidence and trust with internal and external stakeholders.

-        Excited to join a rapidly growing small company, with big company benefits, and significant upside potential.

-        Ideally based in San Francisco or Boston.

 

About Hatch Data:

Climate change is real.  Addressing this is the biggest issue of our time.  While moving the world from dirty energy sources to clean ones matters, there is also an enormous opportunity to use existing resources more efficiently.  Buildings consume up to 40% of the energy in North America alone. This is a big opportunity to create change. We bring our values to work and every day push to solve these problems at scale.

 

Our team applies their knowledge of energy systems, mechanical engineering, IoT, machine learning and the built environment, to design cutting edge software that reduces the negative environmental impact of our indoor spaces while improving the bottom line for owners and operators. Our software platform has been proven across more than 550M square feet of commercial real estate with marquee customers, and we’re doubling down our efforts in the coming months as we prepare to accelerate growth and impact.

 

This is a unique opportunity to join a company that “does well by doing good” and is positioned for significant expansion. You’ll enjoy comprehensive benefits and competitive compensation. We offer the opportunity to work alongside an incredibly talented, fun, and highly motivated team.

 

How to Apply:

Does this sound like you? If so, please submit your resume and cover letter. In your letter, feel free to provide any context you think would be helpful as we learn about you. We’ll be interested in understanding why you’re excited about joining us, why this role seems like a perfect fit for your talents, and what success looks like for you, personally, over the next few years.