The role

The Business Process Specialist's primary role is meeting with internal clients to identify and discuss key business areas and processes that require a Standard Procedure Document. Also, to analyze existing processes, interviewing staff, gathering data, and create more efficient processes in line with client expectations.

Duties & Responsibilities

• Meet with clients to discuss areas of focus and improvement within the business.

• Interview staff and management roles to determine the efficacy of the actual process.

• Gather and process data to identify process performance areas.

• Design workflow and process to improve business performance.

• Create and present process reports for internal client approval.

• Oversee the implementation of revised company processes and workflows.

• Monitor the efficacy of updated workflows.

• Stay up to date with the latest business practices and technologies.

Education & Knowledge

• Bachelor's degree in business, economics, accounting, or similar.

• 2+ years experience as a process analyst.

• Advanced understanding of business functions, workflows, and processes.

• Detailed knowledge of workflow and process control software.

Skills & Abilities

• Must have strong multitasking skills.

• Ability to organize and manage a variety of activities while addressing multiple priorities.

• Ability to work with internal and external customers and external vendors and maintain professional relationships.

• Sense of urgency in solving problems.

• Excellent written and verbal communication skills.

• Good interpersonal and interviewing skills.

• Able to work seated in front of a computer for long hours at a time.

Huge plus qualifications:

• Proficiency in online marketplace procedures.